Remote Senior Manager, Member Experience & Product

CVS Health Corporation; Columbia (SC); Hybrid; USD 68,000 - 199,000; Full time

Job summary

CVS Health is seeking a Senior Manager, Member Experience to drive coordinated plans and member-facing communications for payor-focused products. This individual contributor role partners with product, design, marketing, and communications to ensure consistent experiences across products.

The role may be remote or hybrid nationwide, with responsibilities spanning strategy translation, journey improvements, and execution across multiple teams to enhance the member journey.

Qualifications

• 7+ years of experience in customer experience, member experience, digital experience, product experience, communications, and/or leadership development programs
• Experience supporting healthcare/payor digital products or customer experience initiatives
• Ability to translate experience direction into coordinated plans, communication support, and execution activities
• Experience working across product, design, marketing, and communications in a matrixed environment
• Strong written and verbal communication skills, including experience developing or coordinating customer-facing materials
• Strong project management, prioritization, and organizational skills
• Ability to operate independently, manage multiple priorities, and drive follow-through across stakeholders
• Strong judgment and attention to detail in fast-moving cross-functional work

Responsibilities

• Support execution of member experience initiatives across new and existing payor-focused products and capabilities
• Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans and execution activities
• Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives
• Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work
• Develop recommendations for experience improvements, communication priorities, and execution needs based on product, journey, and member context
• Support development of member-facing communications, journey materials, presentations, FAQs, and related resources in partnership with accountable teams
• Track readiness, dependencies, and follow-up actions to help ensure experience initiatives are organized and effectively executed
• Identify opportunities to improve how members understand, navigate, and engage with products and capabilities across assigned work
• Support broader product organization initiatives tied to member experience quality, communication effectiveness, and cross-functional coordination

Skills

Customer experience

Leadership development

Healthcare/payor domain

Cross-functional collaboration

Communication skills

Project management

Independent work

Attention to detail

Education

Bachelor's degree

Job description

CVS Health is seeking a Senior Manager, Member Experience to drive coordinated plans and member-facing communications for payor-focused products. This individual contributor role partners with product, design, marketing, and communications to ensure consistent experiences across products.

The role may be remote or hybrid nationwide, with responsibilities spanning strategy translation, journey improvements, and execution across multiple teams to enhance the member journey.