Remote Senior Manager, Member Experience & Payor Products

CVS Health Corporation; Columbus (OH); Hybrid; USD 68,000 - 199,000; Full time

Benefits offered by this job

Bonus eligibility

Equity award program

Comprehensive benefits

Job summary

CVS Health Corporation is seeking a Sr. Manager, Member Experience to help translate strategy into coordinated plans and member-facing communications across payor-focused products.

The role partners with product, design, marketing, and communications to improve journey consistency and execution, while tracking readiness and dependencies. The position supports becoming a remote or hybrid contributor across the US, with a strong emphasis on independent operation, project coordination, and

Qualifications

• 7+ years of experience in customer experience, member experience, digital experience, product experience, communications, and/or GM/Leadership Development Program related experience.
• Experience supporting healthcare, payor, digital product, or customer experience initiatives.
• Ability to translate experience direction into coordinated plans, communication support, and execution activities.
• Experience working across product, design, marketing, and communications in a matrixed environment.
• Strong written and verbal communication skills, including experience developing or coordinating customer-facing materials.
• Strong project management, prioritization, and organizational skills.
• Ability to operate independently, manage multiple priorities, and drive follow-through across stakeholders.
• Strong judgment and attention to detail in fast-moving, cross-functional work.

Responsibilities

• Support execution of member experience initiatives across payor-focused products and capabilities.
• Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans and execution activities.
• Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives.
• Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work.
• Develop recommendations for experience improvements, communication priorities, and execution needs based on product, journey, and member context.
• Support development of member-facing communications, journey materials, presentations, FAQs, and related resources in partnership with accountable teams.
• Track readiness, dependencies, and follow-up actions to help ensure experience initiatives are organized and effectively executed.
• Identify opportunities to improve how members understand, navigate, and engage with products and capabilities across assigned work.
• Support broader product organization initiatives tied to member experience quality, communication effectiveness, and cross-functional coordination.

Skills

Customer experience leadership

Cross-functional collaboration

Project management

Communication skills

Independent work

Healthcare/payor product experience

Education

Bachelor's degree

Job description

CVS Health Corporation is seeking a Sr. Manager, Member Experience to help translate strategy into coordinated plans and member-facing communications across payor-focused products.

The role partners with product, design, marketing, and communications to improve journey consistency and execution, while tracking readiness and dependencies. The position supports becoming a remote or hybrid contributor across the US, with a strong emphasis on independent operation, project coordination, and