Senior Manager, Member Experience & Product Coordination

CVS Health Corporation; Helena (MT); Híbrido; USD 68.000 - 199.000; Jornada completa

Descripción de la vacante

CVS Health Corporation is seeking a Sr. Manager, Member Experience to lead execution of member experience initiatives across payor-focused products and capabilities.

This role partners with product, design, marketing and communications to translate strategy into coordinated plans and clear member communications. The position may be remote or hybrid anywhere in the US depending on candidate location and commute to a hub location; candidates should be able to work independently and drive

Formación

• 7+ years of experience in customer/member/digital experience roles.
• Experience supporting healthcare/payor/digital product initiatives.
• Ability to translate experience direction into coordinated plans and communications.
• Experience working across product, design, marketing, and communications in a matrixed environment.
• Strong written and verbal communication skills.
• Strong project management, prioritization, and organizational skills.
• Ability to operate independently and manage multiple priorities.
• Strong judgment and attention to detail in fast-moving, cross-functional work.

Responsabilidades

• Support execution of member experience initiatives across payor-focused products and capabilities.
• Partner with product, design, marketing, and communications to translate direction into plans and execution activities.
• Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives.
• Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work.
• Develop recommendations for experience improvements, communication priorities, and execution needs based on product, journey, and member context.
• Support development of member-facing communications, journey materials, presentations, FAQs, and related resources in partnership with accountable teams.
• Track readiness, dependencies, and follow-up actions to help ensure experience initiatives are organized and effectively executed.
• Identify opportunities to improve how members understand, navigate, and engage with products and capabilities across assigned work.
• Support broader product organization initiatives tied to member experience quality, communication effectiveness, and cross-functional coordination.

Conocimientos

Customer experience

Leadership

Communication skills

Project management

Cross-functional collaboration

Independent worker

Attention to detail

Educación

Bachelor's degree

Descripción del empleo

CVS Health Corporation is seeking a Sr. Manager, Member Experience to lead execution of member experience initiatives across payor-focused products and capabilities.

This role partners with product, design, marketing and communications to translate strategy into coordinated plans and clear member communications. The position may be remote or hybrid anywhere in the US depending on candidate location and commute to a hub location; candidates should be able to work independently and drive