Remote Senior Manager, Member Experience & Product

CVS Health Corporation; Cheyenne (WY); Hybrid; USD 68,000 - 199,000; Full time

Benefits offered by this job

Bonus program

Equity incentives

Comprehensive benefits

Job summary

CVS Health Corporation is seeking a Sr. Manager, Member Experience to support execution of member experience initiatives across payor-focused products and capabilities.

This individual contributor role partners with product, design, marketing, and communications teams to translate strategy into coordinated plans and member-facing communications. The position may be remote or hybrid anywhere in the US depending on candidate location and commute to a hub location.

Qualifications

• 7+ years of experience in customer experience, member experience, digital experience, product experience, communications, and/or GMDP or Leadership Development Program with related experience.
• Experience supporting healthcare, payor, digital product, or customer experience initiatives
• Ability to translate experience direction into coordinated plans, communication support, and execution activities
• Experience working across product, design, marketing, and communications in a matrixed environment
• Strong written and verbal communication skills
• Strong project management, prioritization, and organizational skills
• Ability to operate independently, manage multiple priorities, and drive follow-through across stakeholders
• Strong judgment and attention to detail in fast-moving, cross-functional work

Responsibilities

• Support execution of member experience initiatives across payor-focused products and capabilities
• Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans and execution activities
• Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives
• Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work
• Develop recommendations for experience improvements, communication priorities, and execution needs based on product, journey, and member context
• Support development of member-facing communications, journey materials, presentations, FAQs, and related resources in partnership with accountable teams
• Track readiness, dependencies, and follow-up actions to help ensure experience initiatives are organized and effectively executed
• Identify opportunities to improve how members understand, navigate, and engage with products and capabilities across assigned work
• Support broader product organization initiatives tied to member experience quality, communication effectiveness, and cross-functional coordination

Skills

Customer experience

Project management

Cross-functional collaboration

Communication skills

Strategic thinking

Education

Bachelor's degree preferred

Job description

CVS Health Corporation is seeking a Sr. Manager, Member Experience to support execution of member experience initiatives across payor-focused products and capabilities.

This individual contributor role partners with product, design, marketing, and communications teams to translate strategy into coordinated plans and member-facing communications. The position may be remote or hybrid anywhere in the US depending on candidate location and commute to a hub location.