Senior Manager, Member Experience & Product Execution

CVS Health Corporation; Indianapolis (IN); Hybrid; USD 68,000 - 199,000; Full time

Job summary

CVS Health is seeking a Sr. Manager, Member Experience to help drive initiatives for payor-focused products and coordinate across product, design, marketing, and communications teams. You will translate strategy into plans, communications, and journey improvements to ensure a clear member experience.

This full-time role can be remote or hybrid anywhere in the US, with hub-based collaboration and a focus on execution quality and cross-functional alignment.

Qualifications

• 7+ years of experience in customer experience, member experience, digital experience, product experience, communications, and/or completion of General Management Development Program (GMDP) or any Leadership Development Program with related experience.
• Experience supporting healthcare, payor, digital product, or customer experience initiatives.
• Ability to translate experience direction into coordinated plans, communication support, and execution activities.
• Experience working across product, design, marketing, and communications in a matrixed environment.
• Strong written and verbal communication skills, including experience developing or coordinating customer-facing materials.
• Strong project management, prioritization, and organizational skills.
• Ability to operate independently, manage multiple priorities, and drive follow-through across stakeholders.
• Strong judgment and attention to detail in fast-moving, cross-functional work.

Responsibilities

• Support execution of member experience initiatives across new and existing payor-focused products and capabilities.
• Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans and execution activities.
• Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives.
• Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work.
• Develop recommendations for experience improvements, communication priorities, and execution needs based on product, journey, and member context.
• Support development of member-facing communications, journey materials, presentations, FAQs, and related resources in partnership with accountable teams.
• Track readiness, dependencies, and follow-up actions to help ensure experience initiatives are organized and effectively executed.
• Identify opportunities to improve how members understand, navigate, and engage with products and capabilities across assigned work.
• Support broader product organization initiatives tied to member experience quality, communication effectiveness, and cross-functional coordination.

Skills

Customer experience

Member experience

Digital experience

Communication skills

Project management

Independent work

Education

Bachelor's degree

Job description

CVS Health is seeking a Sr. Manager, Member Experience to help drive initiatives for payor-focused products and coordinate across product, design, marketing, and communications teams. You will translate strategy into plans, communications, and journey improvements to ensure a clear member experience.

This full-time role can be remote or hybrid anywhere in the US, with hub-based collaboration and a focus on execution quality and cross-functional alignment.