Remote Senior Manager, Member Experience & Payor Products

CVS Health; United States; Hybrid; USD 68,000 - 199,000; Full time

Benefits offered by this job

Bonus eligibility

Equity award program

Comprehensive benefits package

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Sr. Manager, Member Experience to drive coordinated plans and communications across payor-focused products. This role supports member journeys, experience improvements, and cross-team execution in a fast-moving environment.

The position may be remote or hybrid anywhere in the US, depending on location and hub access. A bachelor’s degree is preferred, with 7+ years in customer/member experience and related fields.

Qualifications

• 7+ years of experience in customer experience, member experience, digital experience, product experience, communications, and/or leadership development programs with related experience.
• Experience supporting healthcare, payor, digital product, or customer experience initiatives.
• Ability to translate experience direction into coordinated plans, communication support, and execution activities.
• Experience working across product, design, marketing, and communications in a matrixed environment.
• Strong written and verbal communication skills, including experience developing or coordinating customer-facing materials.
• Strong project management, prioritization, and organizational skills.
• Ability to operate independently, manage multiple priorities, and drive follow-through across stakeholders.
• Strong judgment and attention to detail in fast-moving, cross-functional work.

Responsibilities

• Support execution of member experience initiatives across new and existing payor-focused products and capabilities.
• Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans and execution activities.
• Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives.
• Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work.
• Develop recommendations for experience improvements, communication priorities, and execution needs based on product, journey, and member context.
• Support development of member-facing communications, journey materials, presentations, FAQs, and related resources in partnership with accountable teams.
• Track readiness, dependencies, and follow‑up actions to help ensure experience initiatives are organized and effectively executed.
• Identify opportunities to improve how members understand, navigate, and engage with products and capabilities across assigned work.
• Support broader product organization initiatives tied to member experience quality, communication effectiveness, and cross‑functional coordination.

Skills

Customer experience expertise

Cross-functional collaboration

Strong communication skills

Project management

Independent work

Attention to detail

Education

Bachelor’s degree

Job description

CVS Health is seeking a Sr. Manager, Member Experience to drive coordinated plans and communications across payor-focused products. This role supports member journeys, experience improvements, and cross-team execution in a fast-moving environment.

The position may be remote or hybrid anywhere in the US, depending on location and hub access. A bachelor’s degree is preferred, with 7+ years in customer/member experience and related fields.