Senior Manager, Member Experience & Payor Products — Remote

CVS Health Corporation; Austin (TX); Hybrid; USD 68,000 - 199,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Equity award program

Job summary

CVS Health Corporation is seeking a Sr. Manager, Member Experience to support the execution of member-focused initiatives across payor products.

You will collaborate with product, design, marketing, and communications teams to translate strategy into coordinated plans and member-facing communications, ensuring consistent experiences. The role may be remote or hybrid anywhere in the US, requiring strong coordination, project management, and an execution-oriented mindset to drive progress across a

Qualifications

• 7+ years in customer/member/digital experience, product experience, communications, and/or leadership development programs

Responsibilities

• Support execution of member experience initiatives across payor-focused products and capabilities
• Partner with product, design, marketing, and communications to translate experience direction into coordinated plans
• Drive consistency in member-facing experiences, communications, and interaction patterns
• Coordinate deliverables, timelines, stakeholders, and dependencies
• Develop recommendations for experience improvements and execution needs
• Support development of member-facing communications, journey materials, FAQs, and related resources
• Track readiness and follow-up actions to ensure organized execution
• Identify opportunities to improve member understanding, navigation, and engagement
• Support broader product organization initiatives tied to experience quality and cross-functional coordination

Skills

Customer experience

Healthcare domain

Communication

Project management

Cross-functional collaboration

Independent worker

Matrixed environment

Education

Bachelor's degree preferred

Job description

CVS Health Corporation is seeking a Sr. Manager, Member Experience to support the execution of member-focused initiatives across payor products.

You will collaborate with product, design, marketing, and communications teams to translate strategy into coordinated plans and member-facing communications, ensuring consistent experiences. The role may be remote or hybrid anywhere in the US, requiring strong coordination, project management, and an execution-oriented mindset to drive progress across a