Remote Senior Manager, ICT Delivery & Technical Operations

DNV GL USA, INC.; Oakland (CA); Remote; USD 150,000 - 190,000; Full time

Job summary

DNV Business Assurance North America is seeking a Senior Manager, ICT Delivery & Technical Operations to lead and oversee the delivery and technical operations of ICT certification services across North America. This role requires accountability for capacity, audit quality, client-facing execution, and overall service performance, with reporting lines into delivery leaders and cross-functional teams.

The Senior Manager will manage the ICT delivery organization, build a high-performing team,

Qualifications

• Experience leading ICT delivery teams and client-facing execution.
• Strong track record in managing audit quality and delivery performance.
• Familiarity with ISO/IEC 27001 and related ICT assurance services.

Responsibilities

• Lead ICT delivery across Canada and USA with accountability for capacity and delivery.
• Provide governance for ISO/IEC 27001 and related ICT assurance services.
• Manage auditors, project managers, and delivery resources for on-time client commitments.
• Drive workforce planning, competence development, and succession planning.
• Ensure customer satisfaction and operational performance.

Skills

Leadership

Delivery management

Auditing quality

ISO/IEC 27001

Job description

DNV Business Assurance North America is seeking a Senior Manager, ICT Delivery & Technical Operations to lead and oversee the delivery and technical operations of ICT certification services across North America. This role requires accountability for capacity, audit quality, client-facing execution, and overall service performance, with reporting lines into delivery leaders and cross-functional teams.

The Senior Manager will manage the ICT delivery organization, build a high-performing team,