Remote ICT Delivery & Technical Operations Leader

DNV GL USA, INC.; New York (NY); Remote; USD 150,000 - 190,000; Full time

Job summary

DNV Business Assurance North America is seeking a Senior Manager, ICT Delivery & Technical Operations to lead the delivery, quality, and client satisfaction of ICT certification services across North America. The role oversees auditors, technical experts, and project managers, ensuring services are delivered safely, on time, and in compliance with accreditation and certification rules.

Responsibilities include governance for ISO/IEC 27001 and related ICT assurance services, workforce planning,

Qualifications

• Experience leading ICT delivery teams and cross-functional projects.
• Strong governance and technical leadership for ICT assurance services.
• Proven ability to scale delivery organizations and manage audits.

Responsibilities

• Lead ICT delivery and technical operations across North America with accountability for capacity and audit quality.
• Provide governance for ISO/IEC 27001 and related ICT assurance services, ensuring compliance with accreditation and DNV requirements.
• Directly manage the ICT delivery organization, including auditors, project managers, and technical experts, with a focus on recruitment, onboarding, and succession planning.
• Set clear expectations for auditor performance, delivery quality, and customer experience, fostering collaboration and continuous improvement.

Job description

DNV Business Assurance North America is seeking a Senior Manager, ICT Delivery & Technical Operations to lead the delivery, quality, and client satisfaction of ICT certification services across North America. The role oversees auditors, technical experts, and project managers, ensuring services are delivered safely, on time, and in compliance with accreditation and certification rules.

Responsibilities include governance for ISO/IEC 27001 and related ICT assurance services, workforce planning,