Remote Senior Mainframe Solutions Engineer

Rocket Software; Olympia (WA); Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Unlimited vacation time

Health and Wellness coverage

Life and disability coverage

401(k) and Roth Retirement Savings

Tuition Reimbursement and Certificate

Leadership and skills training

Job summary

Rocket Software is seeking a Customer Solutions Engineer Senior Consultant to lead mainframe modernization projects and provide expert technical support to customers. You will drive design and deployment of Rocket products, mentor team members, and communicate status and risks to stakeholders.

Ideal candidates bring deep mainframe experience (COBOL, CICS, databases) and strong English communication skills, with a proven track record in complex IT implementations and delivery leadership.

Qualifications

• 5-7 years of relevant technical experience.
• Excellent communication / customer service skills / confident telephone manner
• Proactive and able to work under pressure
• Experience in complex IT project implementations, customizations and or maintenance
• Must have an analytical mind set to analyse test result and facilitate defect resolution
• Organized and methodical, dealing with numerous tasks.
• Fluent in written and verbal English.

Responsibilities

• Provide services to customers (75%)
• Lead a team and communicate project status and risks to all project stakeholders on behalf of the team
• Use technical experience to give customer sound technical advice
• Responsible for knowing the Architecture, versions, and requirements
• Responsible for determining appropriate technical resource requirements for project completion. Works with PM to request resources
• Coordinating with PM on technical communication to customer, any new requirements or changes in scope and impacts to delivering the technical solution
• Determine if change is a product defect or enhancement before communicating to customer
• Responsible for estimating new requirements of Project and gaining Architect or Manager approval
• Conducting or assigning code reviews

Skills

Client communication

Customer service

Proactive work style

Analytical mindset

Organized and methodical

Fluent English

Education

Bachelor's degree in Computer Science or related field

Tools

IBM Enterprise COBOL/PLI

IBM CICS/IMS/JCL

DB2/Oracle/SQL Server/PostgreSQL

Windows

Linux/UNIX

Cloud infra (AWS/Azure/GCP)

Docker/Kubernetes

Job description

Rocket Software is seeking a Customer Solutions Engineer Senior Consultant to lead mainframe modernization projects and provide expert technical support to customers. You will drive design and deployment of Rocket products, mentor team members, and communicate status and risks to stakeholders.

Ideal candidates bring deep mainframe experience (COBOL, CICS, databases) and strong English communication skills, with a proven track record in complex IT implementations and delivery leadership.