Senior Mainframe Modernization Solutions Engineer

Rocket Software, Inc.; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Unlimited vacation time

Health and wellness coverage

Life and disability coverage

401(k) and Roth with matching

Monthly student debt benefit

Tuition reimbursement

Leadership and skills training

Job summary

Rocket Software Inc. is seeking a Customer Solutions Engineer, a high‑skilled Mainframe Modernization Senior Consultant to provide technical support and leadership for digital transformation solutions. The role emphasizes customer engagement, complex project work, and deployment of Rocket products.

You will lead technical efforts, design for deliverables, and guide the deployment with Delivery Architects, creating PoCs and conducting expert presentations for customers and peers.

Qualifications

• 5–7 years of relevant technical experience.
• Excellent communication and customer-service skills; confident telephone manner.
• Proactive and able to work under pressure.
• Experience in complex IT project implementations, customisations and or maintenance.
• Analytical mindset to analyse test results and facilitate defect resolution.
• Organised and methodical, handling numerous tasks.
• Fluent in written and verbal English.

Responsibilities

• Provide services to customers (75%) and work on complex project scope with minimal direction to accomplish assigned tasks.
• Contribute to design for specific deliverables and assist in the deployment of Rocket products.
• Assist in implementing new solutions under the direction of Delivery Architects.
• Create proof of concept / proof of value technology analysis and pilots.
• Conduct external and internal technical presentations and trainings to peer groups.
• Use and contribute to technical forums within the Rocket AMC environment and local professional communities and technical user groups.
• Apply subject‑matter knowledge to solve a variety of common technical issues.
• Exercise independent judgment within defined practices and procedures to determine appropriate action.
• Participate as part of a team and maintain good relationships with team members and customers.

Skills

Excellent communication

Customer service

Proactive

Analytical mindset

Organised and methodical

Fluent English

Education

Bachelor's degree in Computer Science or related field

Tools

IBM Enterprise COBOL/PLI

IBM CICS

DB2/UDB

Oracle

SQL Server

PostgreSQL

Windows/Linux

AWS

Azure

GCP

Docker

Kubernetes

Job description

Rocket Software Inc. is seeking a Customer Solutions Engineer, a high‑skilled Mainframe Modernization Senior Consultant to provide technical support and leadership for digital transformation solutions. The role emphasizes customer engagement, complex project work, and deployment of Rocket products.

You will lead technical efforts, design for deliverables, and guide the deployment with Delivery Architects, creating PoCs and conducting expert presentations for customers and peers.