Remote Senior Leader, Public Sector Renewals

GitLab; United States; Remote; USD 150,000 - 230,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Equity Compensation & Employee Stock-P

Employee Stock Purchase Plan

Growth and Development Fund

Parental leave

Home office support

Team Member Resource Groups

Job summary

United States Digital Space LLC is seeking a Senior Manager, PubSec Renewal Team to drive a predictable renewal business across Federal, State and Local, and Education accounts. You will lead Renewal Managers, coach leaders, and strengthen forecasting to help public sector customers realize value from the platform.

The role blends strategy and execution, partnering with Sales, Customer Success, Solutions Architecture, Finance, Legal, and Product to ensure durable renewals.

Qualifications

• Experience leading renewals, customer success, or related B2B software functions.
• Proven track record developing talent and improving team performance.
• Capability to drive predictable retention, renewal, and forecast outcomes.
• Deep understanding of subscription economics and renewal strategies.
• Ability to build scalable operating models, playbooks, and processes.
• Strong communication of complex topics to executives and cross-functional teams.

Responsibilities

• Lead, coach, and develop Renewal Managers to build accountability and trust.
• Own renewal operating rhythm and improve forecast accuracy across metrics.
• Run weekly forecast processes from contributors to leadership reviews.
• Identify renewal risks with mitigation plans and escalation paths.
• Lead risk reviews and cross-functional action plans for the PubSec segment.
• Improve renewal playbooks, data quality, and automation with Renewals Ops.
• Oversee workforce planning and leadership development for the team.
• Clarify decision rights and handoffs across the customer lifecycle.

Skills

Renewals leadership

Talent development

Forecasting

Cross-functional collaboration

Executive communication

Strategic planning

Customer success alignment

Change management

Tools

Salesforce

Health dashboards

Job description

United States Digital Space LLC is seeking a Senior Manager, PubSec Renewal Team to drive a predictable renewal business across Federal, State and Local, and Education accounts. You will lead Renewal Managers, coach leaders, and strengthen forecasting to help public sector customers realize value from the platform.

The role blends strategy and execution, partnering with Sales, Customer Success, Solutions Architecture, Finance, Legal, and Product to ensure durable renewals.