Strategic CS Manager, Scaled Portfolio & Renewals

Dropbox; United States; À distance; USD 90 000 - 130 000; Plein temps

Résumé du poste

United States Digital Space LLC is seeking a Scaled Customer Success Manager to drive adoption, value realization, and renewal readiness across a portfolio of mid-market and small business customers. You will identify where engagement has the greatest impact and deliver targeted experiences through campaigns, digital touchpoints, and personalized outreach.

You will coordinate with Renewal Managers, connect Programmatic and Digital CS to Renewals Desk, monitor health and churn signals, qualify

Qualifications

• 4+ years of experience in B2B SaaS Customer Success, Account Management, Digital Customer Success, lifecycle programs, or a comparable post-sale customer role.

Responsabilités

• Own adoption, customer health, and renewal readiness across a scaled customer portfolio, using lifecycle, product usage, engagement, sentiment, and retention signals to prioritize action and improve renewal outcomes.

Description du poste

United States Digital Space LLC is seeking a Scaled Customer Success Manager to drive adoption, value realization, and renewal readiness across a portfolio of mid-market and small business customers. You will identify where engagement has the greatest impact and deliver targeted experiences through campaigns, digital touchpoints, and personalized outreach.

You will coordinate with Renewal Managers, connect Programmatic and Digital CS to Renewals Desk, monitor health and churn signals, qualify