Remote Senior Incident Commander, Global 24/7 SRE Lead

Docusign; United States; Remote; USD 158,000 - 266,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Health benefits

Retirement plans

RSUs

Bonus plan

Job summary

Docusign is seeking a Senior Incident Commander to lead and coordinate incident management across global infrastructure. You will manage major incidents, communicate with executives, and build SOPs and training to raise service levels.

This is a remote, globally distributed role with on‑call duties and a strong emphasis on data‑driven improvements. Ideal candidates bring 8+ years in incident management, experience with monitoring tools, and a track record of reducing incident impact while

Qualifications

• 8+ years of experience in Incident Management.
• Experience with incident management tooling.
• Experience with monitoring platforms (Prometheus, Grafana, Azure Data Explorer, Incident.io).
• Experience with cloud and on‑premise architecture.
• Experience in a 24x7x365 environment.

Responsibilities

• Serve as a subject matter expert for Docusign’s incident management.
• Partner with the SRE team to manage complex and sensitive critical incidents to conclusion, identifying and resolving challenges to ensure timely resolution.
• Partner with Service Owners and SRE to craft quality RCA and drive improvements across the domain to minimize number of incidents and their severity.
• Monitor, evaluate and report on incident management programs, processes and statistics to assure continuous improvement, implementing automated procedures to capture such data consistently.
• Lead post-incident reviews (RCA) by working with Service Owners and SREs to identify root causes, propose actionable improvements, and implement processes that minimize the number and severity of future incidents.

Skills

Incident Management

Leadership

Monitoring tools

Prometheus

Grafana

Cloud & On-Prem

24x7 Operations

Executive Communication

Tools

Prometheus

Grafana

Azure Data Explorer

Incident.io

Job description

Docusign is seeking a Senior Incident Commander to lead and coordinate incident management across global infrastructure. You will manage major incidents, communicate with executives, and build SOPs and training to raise service levels.

This is a remote, globally distributed role with on‑call duties and a strong emphasis on data‑driven improvements. Ideal candidates bring 8+ years in incident management, experience with monitoring tools, and a track record of reducing incident impact while