Senior Incident Commander — 24/7 Incident Response

Fluidstack; New York (NY); Hybride; USD 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement plan

Generous PTO

Résumé du poste

Fluidstack is seeking a Senior Incident Commander to lead critical security incidents end to end in a fast-paced, 24/7 environment across the US region. You will own on-call coverage, mentor senior responders, and coordinate executive, legal, and customer communications to minimize impact while preserving trust.

You will bridge cyber, physical, and OT domains, drive post-incident reviews, and define humane on-call practices that scale with growth.

Qualifications

• You've led material incidents end to end as a senior incident commander at organizations with sophisticated threats.
• You've managed and grown a team of senior responders while staying in the on-call rotation yourself.
• You've designed or run a 24/7 on-call program: coverage models, rotation discipline, acknowledgement and response SLAs, and escalation chains.
• You move between technical containment and executive, legal, or customer-facing communications during a declared incident without losing the thread.
• You've made disclosure-grade calls under regulatory and customer reporting clocks.
• You've built operating relationships across security, infrastructure, and physical or facilities teams, and led incidents that crossed those boundaries.
• Bonus: incident response bridging cyber, physical, and OT; experience in regulated environments.

Responsabilités

• Lead incidents as a senior incident commander in the on-call rotation, and serve as the escalation backstop when a case rises above the responders on call.
• Own the 24/7 coverage model, rotation discipline, and response SLAs for your US region, keeping the program humane and the bar high at the same time.
• Build and develop a team of senior incident responders, setting the on-call expectations and quality bar they operate to.
• Drive executive, legal, and customer communications during declared incidents, including regulated reporting and disclosure timelines.
• Own the joint operating relationship with Physical Security and Data Center Operations for incidents that cross cyber, physical, and OT surfaces.
• Run the post-incident review cadence and drive remediation to completion across detection, response, and infrastructure.
• Hold the bar on the agentic triage layer, defining what the agent escalates and feeding incident learnings back to detection engineering and threat intelligence.

Connaissances

Incident response leadership

On-call management

Executive communications

Security operations

Description du poste

Fluidstack is seeking a Senior Incident Commander to lead critical security incidents end to end in a fast-paced, 24/7 environment across the US region. You will own on-call coverage, mentor senior responders, and coordinate executive, legal, and customer communications to minimize impact while preserving trust.

You will bridge cyber, physical, and OT domains, drive post-incident reviews, and define humane on-call practices that scale with growth.