Senior Implementation Analyst (Remote in Europe)

Intellect; United States; Remote; USD 110,000 - 140,000; Full time

Job summary

Intellect is seeking a Senior Implementation Analyst to guide enterprise customers through onboarding and launch of the Intellect product suite. You will serve as the primary liaison across Support, Integration, Product, and Sales, translating business requirements into technical solutions and guiding projects to successful completion.

You will collaborate with senior stakeholders up to VP and C-suite, train customers and team members, and continuously improve processes in a fully remote,

Qualifications

• Bachelor’s degree in technology or business or equivalent experience.
• 5+ years of experience implementing software systems and SaaS.
• Knowledge of Quality Management System (QMS) and quality policies, objectives, and concepts.
• Knowledge of Connected Front End Worker (CFW) software and practices.
• Knowledge of various standards and regulatory frameworks (ISO 9001, CFR 21 Part 11).
• Technological savvy with the ability to learn new systems quickly.
• Proven experience managing large, complex projects and leading large-scale programs and change management initiatives.
• Experience with customer project design and scoping.
• Comfortable working with senior stakeholders, including VP and C-suite level.
• Strong analytical thinking, with experience using data to demonstrate ROI and success.
• Strong technical aptitude, with the ability to understand and articulate complex software solutions; experience with highly configurable software products is a plus.
• Highly collaborative team player in cross-functional, matrixed environments.
• Strong detail orientation, organization, follow-through, and time management skills with the ability to manage multiple priorities.

Responsibilities

• Learn and coach others on the relevant Intellect product suite.
• Conduct onboarding of new customers.
• Strategically guide customers with the implementation and launch of Intellect’s product suite.
• Train customers and other team members on Intellect’s product suite.
• Understand customer challenges and evaluate business requirements.
• Translate requirements into system design.
• Manage activities to drive completion and support through project milestone objectives.
• Recommend and execute continuous improvements.
• Serve as the primary point of contact for key stakeholders at enterprise clients, cultivating and maintaining strong relationships throughout the implementation.
• Manage stakeholders at all levels, including VP and C-suite, translating between customer and technical language where necessary.
• Explore and design ways to meet customer needs where established processes may not exist yet.
• Collaborate cross-functionally with Support, Integration, Product, and Sales teams across multiple time zones.
• Perform other duties as assigned.

Skills

Stakeholder management

Analytical thinking

Cross-functional collaboration

Project management

Time management

Education

Bachelor’s degree in technology or business

Tools

QMS

CFW software

ISO 9001

Job description

About the role

As a Senior Implementation Analyst you will help our enterprise-level customers resolve challenges while launching new Intellect technology and software. You will need to be a team player, take initiative, enjoy working with technology, and be customer oriented. You should have strong listening skills, empathy, and a desire to solve problems.

What you’ll do for Intellect (Key Responsibilities)

• Learn and coach others on therelevantIntellectproduct suite.

• Conduct onboarding of new customers.

• Strategically guide customers with the implementation and launch of Intellect’sproduct suite.

• Train customersand other team members onIntellect’sproduct suite.

• Understand customer challenges and evaluate business requirements.

• Translate requirements into system design.

• Manage activities to drivecompletion and support through project milestoneobjectives.

• Recommend and execute continuous improvements.

• Serve as the primary point of contact for key stakeholders at enterprise clients, cultivating andmaintainingstrong relationships throughout the implementation.

• Manage stakeholders at all levels, including VP and C-suite, translating between customer and technical language where necessary.

• Explore and design ways to meet customer needs in situations where established processes may not yet exist.

• Collaborate cross-functionally with Support, Integration, Product, and Sales teams, communicating effectively with colleagues across multiple time zones.

• Perform other duties as assigned.

What you’ll need to be successful (Requirements)

• Bachelor’s degree in technology or business (or equivalent experience in lieu of degree)

• 5+ years of experience implementing software systems and SaaS

• Knowledge of Quality Management System (QMS) and quality policies,objectives, and concepts.

• Knowledge of Connected Front End Worker (CFW) software and practices.

• Knowledge of various standards and regulatory frameworks (such as ISO9001, CFR 21 Part 11, etc.)

• Technological savvy with the ability to learn new systems quickly

• Proven experience managing large, complex projects and leading large-scaleprogramsand change management initiatives

• Experience with customer project design and scoping

• Comfortable working with senior stakeholders, including VP and C-suite level

• Strong analytical thinking, with experience using data todemonstrateROI and success

• Strong technical aptitude, with the ability to understand and articulate complex software solutions; experience with highly configurable software products is a plus

• Highly collaborative team player, able to work effectively in a cross-functional, matrixed environment

• Strongdetail orientation,organization, follow-through,andtimemanagement skills,with the ability to managemultiple priorities, flexibly shifting focus and priority according to business needs

• Abilitytobuild relationships,cultivatetrust,andfosterpartnershipswithalllevels internally and externally

Nice-to-Have Qualifications

• Experience with B2B SaaS

• Experience working in or with manufacturing, life sciences, or other regulated industries

• Experience working with global clients, including those where English is not their first language

• A qualification or certification in project management (e.g., PMP, PRINCE2)

• Proficiencywith collaboration and instant messaging tools (e.g., Slack, Teams)

Why Become anIntellectual?

• Competitive salary and outstanding benefits package

• Opportunities for career growth and professional development

• Collaborative and supportive work environment

• Fully remote work with flexible hours