Remote Senior Implementation Lead Frontline Workforce

Fountain; United States; A distancia; USD 120.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health plans

Retirement plan

Flexible vacation policy

Monthly lunch stipends

Education allowance

Descripción de la vacante

Fountain seeks an experienced Senior Implementation Manager to set customers up for long-term success by leading end-to-end implementation across our product suite. You will manage post-sale activity, define strategy with stakeholders, and ensure rapid value delivery for small enterprise and mid-market clients.

You will travel to customer kickoff meetings, train users, and drive adoption while collaborating with sales, product, and support teams to maximize customer outcomes and AI-enabled

Formación

• 4-6 years of experience in a similar role (implementation, project management, professional services, or consulting).
• Experience with HR tech platforms such as an ATS, CRM, or HRIS.
• Bachelor's degree or equivalent work experience.
• Proficiency with Google Suite and ticketing systems (e.g. Intercom, Linear).

Responsabilidades

• Partner with sales to define project scope and ensure a seamless customer experience from post-sale through go-live.
• Own customer relationships through implementation (post-sale / pre-account management), collaborating with customers and internal stakeholders to define implementation strategy and business goals.
• Carry out implementation projects end-to-end for small enterprise and mid-market customers, with a focus on speed to value.
• Serve as a product expert, leveraging Fountain software in the most efficient ways to teach and support customers.
• Complete virtual consultations and configuration walkthroughs; support customer rollouts and user training.
• Perform standard data migrations and CSV imports/exports across common HR tech platforms (ATS, CRM, HRIS).
• Develop a working understanding of HR and recruiting workflows, including familiarity with ATS, HRIS, and payroll platforms.
• Leverage AI tools to accelerate project documentation, generate status updates, summarize customer meetings, and manage workstream visibility across concurrent implementations.

Conocimientos

Project management

Communication

HR domain knowledge

Educación

Bachelor's degree or equivalent work experience

Herramientas

Google Suite

Intercom

Linear

ATS

CRM

HRIS

Descripción del empleo

Fountain seeks an experienced Senior Implementation Manager to set customers up for long-term success by leading end-to-end implementation across our product suite. You will manage post-sale activity, define strategy with stakeholders, and ensure rapid value delivery for small enterprise and mid-market clients.

You will travel to customer kickoff meetings, train users, and drive adoption while collaborating with sales, product, and support teams to maximize customer outcomes and AI-enabled