Senior Implementation Manager — AI-Driven HR Tech (Mid-Market)

Fountain; San Francisco (CA); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Wellness reimbursements

Annual education allowances

Home office stipend

Job summary

Fountain is seeking a Senior Implementation Manager to set customers up for long-term success by managing the implementation process of Fountain’s products. You will own post-sale to go-live activities, drive adoption, and deliver value through effective configuration, QA, setup, and customer education.

You will collaborate with sales and internal teams to define scope, manage multiple projects, and build strong relationships with customers.

Qualifications

• 4–6 years in implementation, project management, professional services, or consulting.
• Experience with ATS, CRM, or HRIS platforms.
• Bachelor's degree or equivalent work experience.
• Proven ability to communicate with non-technical audiences.

Responsibilities

• Partner with sales to define project scope and ensure a seamless customer experience from post-sale through go-live.
• Own customer relationships through implementation, collaborating with stakeholders to define strategy and goals.
• Lead end-to-end implementations for small enterprise and mid-market customers with a focus on speed to value.
• Serve as a product expert, using Fountain software to educate and support customers.
• Coordinate data migrations and CSV imports/exports across common HR tech platforms.
• Develop understanding of HR workflows, including ATS, HRIS, and payroll platforms.
• Leverage AI tools to accelerate documentation and status updates, maintaining transparency across teams.

Skills

Project management

HR tech

Client relationships

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Google Suite

Intercom

Linear

Job description

Fountain is seeking a Senior Implementation Manager to set customers up for long-term success by managing the implementation process of Fountain’s products. You will own post-sale to go-live activities, drive adoption, and deliver value through effective configuration, QA, setup, and customer education.

You will collaborate with sales and internal teams to define scope, manage multiple projects, and build strong relationships with customers.