Remote Senior Implementation Consultant - IoT SaaS

Samsara; Boulder (CO); Remote; USD 100,000 - 153,000; Full time

Benefits offered by this job

Remote-friendly

Flexible remote work policy

Job summary

Samsara is seeking a Senior Customer Success role focused on enterprise customers, onboarding, adoption, advocacy, and renewals. You will own relationships through deployment across industries and collaborate with Sales, Support, and Product.

The position emphasizes delivering measurable business value and operating with Samsara’s growth mindset. You will work with cross-functional partners and executives, champion Samsara’s cultural principles, and contribute to scalable success as the company

Qualifications

• 6+ years of experience in a senior Customer Success, account management, or strategic consulting role.
• Enterprise SaaS experience is preferred.
• Strong priority management and high emotional intelligence.

Responsibilities

• Be on the front-lines and ensure customers increase safety, efficiency, and sustainability with Samsara's IoT platform.
• Manage deployment for large-scale customers and rapid time-to-value.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, adoption, and account health.
• Run training sessions for executives and daily users across use cases.
• Juggle multiple engagements and collaborate cross-functionally to deliver an exceptional customer experience.
• Mentor the wider Customer Success and Support teams.

Skills

Senior Customer Success

Enterprise SaaS

Account management

Strategic consulting

Executive communication

Problem solving

Education

Bachelor's degree

Job description

Samsara is seeking a Senior Customer Success role focused on enterprise customers, onboarding, adoption, advocacy, and renewals. You will own relationships through deployment across industries and collaborate with Sales, Support, and Product.

The position emphasizes delivering measurable business value and operating with Samsara’s growth mindset. You will work with cross-functional partners and executives, champion Samsara’s cultural principles, and contribute to scalable success as the company