Remote Senior Customer Service Rep Health Insurance

CVS Health; West Virginia; Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Full benefits package

Work from home

Job summary

CVS Health is seeking a Sr. Customer Service Representative for a permanent work-from-home role. The position handles inquiries from members and providers and supports Fully Insured or High Profile plans via phone, web, or written correspondence.

Ideal candidates have 1+ year of experience, strong MS Office skills, good communication, and multitasking abilities. The role pays hourly between $18.50 and $42.35 with full benefits for eligible colleagues.

Qualifications

• 1+ year of customer service experience.
• Experience in a metric based environment.
• Proficiency with full suite of Microsoft Applications.
• Comfortability utilizing search engines.
• Excellent multi-tasking skills.
• Ability to effectively communicate.

Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility.
• Maintain department established performance metrics at a meets or exceeds expectations level.
• Work together as a team and apply the Aetna Core Values in day-to-day operations.
• Creating a Differentiated Service Experience.
• Demonstrating Service Discipline.
• Handling Service Challenges.
• Providing Solutions to Constituent Needs.
• Working Across Boundaries.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

CVS Health is seeking a Sr. Customer Service Representative for a permanent work-from-home role. The position handles inquiries from members and providers and supports Fully Insured or High Profile plans via phone, web, or written correspondence.

Ideal candidates have 1+ year of experience, strong MS Office skills, good communication, and multitasking abilities. The role pays hourly between $18.50 and $42.35 with full benefits for eligible colleagues.