Remote Senior Genesys Cloud Lead Engineer

Maximus; Phoenix (AZ); Remote; USD 130,000 - 195,000; Full time

Job summary

Maximus is seeking an experienced Senior Telecom Engineer to design, implement, and optimize Genesys Cloud solutions. This remote role requires leading large-scale projects, mentoring teams, and delivering expert guidance across cloud infrastructure and integrations.

The ideal candidate will possess deep Genesys Cloud architecture knowledge, strong leadership, and the ability to align technology strategies with business objectives.

Qualifications

• Bachelor’s degree in Telecommunication/Computer Engineering/Computer Science or related discipline.
• 5+ years of relevant professional experience in telecom/UC engineering.
• Extensive experience with Genesys Cloud, architecture design and system integrations.
• Ability to lead and mentor technical teams and align technology with business goals.
• Strong problem-solving and collaboration skills across IT teams and clients.

Responsibilities

• Execute large-scale Genesys Cloud projects, upgrades, migrations and feature rollouts.
• Provide expert level support for complex technical challenges, integrations, and performance tuning.
• Mentor and lead engineers to foster collaboration and professional development.
• Accountable for Contact Center implementation across all project stages.
• Communicate clearly with internal teams, clients, and partners; handle emergency on-call hours.
• Follow change control and department implementation standards.
• Analyze voice/data networks and recommend solutions; create artifacts and change management deliverables.
• Leverage Genesys Cloud APIs for automation, provisioning, lifecycle management, and reporting.

Skills

Genesys Cloud

Leadership

Mentoring

Cloud infrastructure

Documentation

Communication

Automation

APIs

Education

Bachelors in Telecommunication/Computer Engineering/CS

Tools

Wireshark

MS Server

DHCP/DNS

Hyper-V

VMware ESXi

Visio

MS Office

Genesys Cloud APIs

Job description

Maximus is seeking an experienced Senior Telecom Engineer to design, implement, and optimize Genesys Cloud solutions. This remote role requires leading large-scale projects, mentoring teams, and delivering expert guidance across cloud infrastructure and integrations.

The ideal candidate will possess deep Genesys Cloud architecture knowledge, strong leadership, and the ability to align technology strategies with business objectives.