Remote Senior Genesys Cloud Engineer & Lead Architect

Maximus; Jackson (MS); Teletrabalho; USD 130 000 - 195 000; Tempo integral

Resumo da oferta

Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This remote role focuses on executing large-scale projects and mentoring engineering teams to align technology with business goals.

The ideal candidate has deep Genesys Cloud expertise, strong leadership, and the ability to guide technology strategies across the organization. Remote work flexibility is provided.

Qualificações

• Bachelor’s degree or equivalent with 5+ years of experience.
• Extensive experience with Genesys Cloud including architecture and integrations.
• Strong leadership and mentoring experience.
• Call flow development in Genesys Architect.
• Proficient in Java, C#.NET, Python, PHP and web scripting.

Responsabilidades

• Lead large-scale Genesys Cloud projects, including upgrades, migrations and new feature rollouts.
• Provide expert level support for complex technical challenges, including troubleshooting and performance tuning.
• Mentor and lead engineers, fostering collaboration and professional development.
• Own the Contact Center implementation and support through all project life cycle stages.
• Communicate clearly with internal teams, clients and partners; document cloud architecture and security measures.
• Lead performance testing, chaos engineering, and remediation efforts for continual improvement.

Conhecimentos

Genesys Cloud

Leadership

Communication

Automation & APIs

Troubleshooting

Formação académica

Bachelor’s degree in Telecommunication/Computer Engineering/Computer Science/Computer Technology or related

Ferramentas

Wireshark

MS Server

DHCP/DNS

MS Hyper-V

VMware ESXi

MS Visio

MS Office (Word, Excel, PowerPoint, Access)

MS Outlook

Descrição da oferta de emprego

Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This remote role focuses on executing large-scale projects and mentoring engineering teams to align technology with business goals.

The ideal candidate has deep Genesys Cloud expertise, strong leadership, and the ability to guide technology strategies across the organization. Remote work flexibility is provided.