Remote Senior Symitar EASE & Automation Consultant

Jack Henry & Associates, Inc.; Birmingham (AL); Remote; USD 90,000 - 130,000; Full time

Job summary

Jack Henry & Associates, Inc. seeks a Business Consultant to deliver specialized Symitar EASE services to larger-asset clients, bridging standard support and advanced assistance. The role focuses on strategic guidance, client relationships, and enterprise-level project collaboration.

Candidates should have 5+ years in financial services or FinTech back-office environments and be available for one on-call shift per year. Strong communication and vendor coordination are essential for success.

Qualifications

• Minimum of 5 years of experience in financial institution back-office environments or FinTech.
• Must also be available to work one on-call shift per calendar year.
• Preferred: Advanced knowledge of the Symitar Core.
• Preferred: SMA OpCon Solution Manager automation and SFTP knowledge.

Responsibilities

• Serve as the primary contact and trusted advisor for clients' processing, data center, and complex technical needs.
• Coordinate client and vendor integrations with the EASE Data Center.
• Lead regular client calls, review strategic plans, and align Jack Henry resources for projects, testing, training, and deployment.
• Provide status updates, monitor cases, and partner with the Customer Relationship Manager to support escalations.
• Identify process improvements and future client needs, document solution approaches, use data insights to improve performance, and communicate opportunities to the appropriate sales team.

Skills

FinTech experience

Client advisory

Communication skills

On-call availability

Tools

Symitar EASE

Job description

Jack Henry & Associates, Inc. seeks a Business Consultant to deliver specialized Symitar EASE services to larger-asset clients, bridging standard support and advanced assistance. The role focuses on strategic guidance, client relationships, and enterprise-level project collaboration.

Candidates should have 5+ years in financial services or FinTech back-office environments and be available for one on-call shift per year. Strong communication and vendor coordination are essential for success.