Remote Senior Financial Systems Support Analyst

Jack Henry & Associates, Inc.; Birmingham (AL); On-site; USD 68,700 - 103,150; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Jack Henry & Associates, Inc. is looking for a customer-focused Operations Support Analyst who has at least 6 years of experience in a financial institution. This remote position involves delivering high-quality software support, analyzing client issues, and providing exceptional service.

You will be responsible for managing incoming cases, guiding customers, and developing training materials. Knowledge of lending processes is crucial. The salary range is $68,700-$103,150 based on experience and location.

Qualifications

• Minimum of 6 years of experience working in a financial institution.
• Experience with loans or lending processes.
• Strong troubleshooting skills.

Responsibilities

• Analyze customer environments and consult on products and processes.
• Provide support on product functionality and features.
• Coordinate with internal teams to resolve customer needs.
• Train customers and internal stakeholders on products.

Skills

Customer service

Troubleshooting

Lending knowledge

Communication

Job description

Jack Henry & Associates, Inc. is looking for a customer-focused Operations Support Analyst who has at least 6 years of experience in a financial institution. This remote position involves delivering high-quality software support, analyzing client issues, and providing exceptional service.

You will be responsible for managing incoming cases, guiding customers, and developing training materials. Knowledge of lending processes is crucial. The salary range is $68,700-$103,150 based on experience and location.