Senior Symitar Implementation Analyst (Remote)

Jack Henry & Associates, Inc.; Allen (TX); Remote; USD 90,000 - 130,000; Full time

Job summary

Jack Henry & Associates, Inc. is seeking a detail-oriented, customer-focused professional to join the Symitar Project Implementations team.

You will work with credit union staff to map existing systems to Jack Henry products and guide the installation of integrated solutions and core modules, ensuring a smooth transition for customers. This role is remote and requires strong communication skills, project management, and the ability to manage multiple tasks across deadlines.

Qualifications

• Requires 5+ years in a financial institution or FinTech.
• At least 2 years of ACH experience.
• At least 2 years of Symitar experience.

Responsibilities

• Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JH product.
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
• Oversees/performs system set-up for customers (i.e., parameter set-up, creates job files for processing, etc.). Ensures related business processes will run on software.
• Provides software support/guidance by answering questions on functions, features and usage of software products. Support will be remote.
• Communicates the customer’s needs/expectations with programmers, other team members, and team leader.
• Maintains effective communication with customers throughout entire project/case.
• Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
• Prepares training materials and documentation for customers and internal users.
• Provides training to less experienced peers.

Job description

Jack Henry & Associates, Inc. is seeking a detail-oriented, customer-focused professional to join the Symitar Project Implementations team.

You will work with credit union staff to map existing systems to Jack Henry products and guide the installation of integrated solutions and core modules, ensuring a smooth transition for customers. This role is remote and requires strong communication skills, project management, and the ability to manage multiple tasks across deadlines.