Field Service Engineer 2 - Rochester, NY

GE HealthCare (United States); United States; Remote; USD 74,000 - 111,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid time off

401(k) plan

Life insurance

Job summary

GE HealthCare is seeking a Senior Field Service Engineer to perform timely preventative maintenance on hospital medical equipment, troubleshoot and repair systems of moderate complexity, and lead installations across multiple modalities.

You will own customer issues from dispatch to resolution, drive service excellence, and collaborate with regional teams to ensure compliance, documentation and timely follow-up that strengthens customer satisfaction.

Qualifications

• Associate degree in a related field or equivalent military education plus 4 years of experience servicing electronic equipment.
• Or a high school diploma/GED with 6 years of relevant experience.
• Must have troubleshooting, repair and installation capabilities.
• Valid driver''s license required.
• Experience with Web applications and Microsoft Office.

Responsibilities

• Perform timely and accurate preventative maintenance of medical equipment in hospital settings.
• Troubleshoot, service repairs and installations of moderate complexity.
• Lead communications with customers and serve as escalation point for issues, including installations.
• Own customer issues from dispatch or identification of issue to resolution.
• Lead installations, validations, maintenance, and service repairs on designated equipment.
• Leverage customer knowledge to assist customers and service sales with contract and on-demand revenue growth.
• Maintain relationships with customers and ensure timely communication, resolution and follow-up.

Skills

Troubleshooting

Electronic equipment repair

Equipment installation

Customer communication

Time management

Education

Associate degree or equivalent military education

High school diploma/GED with 6 years of relevant experience

Tools

Web applications

Microsoft Office

Job description

Job Description Summary

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Role Summary/Purpose:

The Senior Field Service Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Senior Field Service Engineer is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works independently to trouble shoot and perform moderately complex repairs on assigned equipment. Independently performs and leads equipment installations in one or more modalities. Responsible for driving customer satisfaction through Service Excellence.

Job Description

• Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
• Perform troubleshooting, service repairs and installations of moderate complexity
• Lead communications with customers and serve as escalation point for customer related concerns, including installations
• Own customer issues from dispatch or identification of issue to resolution.
• Proactively engage with other team members to ensure appropriate solution for the customer
• Leads installations, validations, maintenance, and service repair needs on designated equipment.
• Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth.
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts
• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

Qualifications/Technical Requirements:

Educational and Technical Requirements

• Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment
• Or high school diploma/GED and 6 years of relevant experience
• Technical capabilities including troubleshooting, repair and installation
• Must have and maintain a valid Driver's License
• Experience with Web applications as well as Microsoft suite of products

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• Ability to be available after hours and/or work a rotating on-call schedule including weekends
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction

Preferred Qualifications

• Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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#Remote

For U.S. based positions only, the pay range for this position is $74,160.00-$111,240.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life,