Field Service Engineer 2 - Detroit Metro

GE HealthCare; Michigan; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Relocation assistance provided

Job summary

GE HealthCare is a leading medical technology and digital solutions innovator hiring a Senior Field Service Engineer in Michigan. The role performs preventative maintenance on medical equipment, troubleshoots and installs equipment, and leads customer communications to ensure satisfaction.

The position requires after-hours availability and the ability to work rotating on-call schedules, including weekends. The engineer owns issues from dispatch to resolution, collaborates with regional teams,

Qualifications

• Associate degree or equivalent military education or 4 years of experience servicing electronic equipment.
• High school diploma/GED and 6 years of relevant experience.
• Technical capabilities in imaging equipment including troubleshooting, repair and installation.
• Must have and maintain a valid Driver’s License.
• Legally authorized to work in the U.S. without sponsorship.

Responsibilities

• Perform timely and accurate preventative maintenance of medical equipment in a hospital or healthcare system.
• Troubleshoot, service repairs and installations of moderate complexity.
• Lead communications with customers and serve as escalation point for customer concerns, including installations.
• Own customer issues from dispatch to resolution and drive satisfaction.
• Proactively engage with team members to ensure solutions for the customer.
• Lead installations, validations, maintenance, and service repair on designated equipment.
• Support contract and on-demand revenue growth with customer knowledge and relationships.

Skills

Troubleshooting

Installation

Customer-facing communications

Problem solving

multitask management

Education

Associate degree or equivalent military education

High school diploma/GED + 6 years experience

Tools

Web applications

Microsoft Office

Job description

Job Description Summary

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description Summary

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

The Senior Field Service Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Senior Field Service Engineer is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works independently to trouble shoot and perform moderately complex repairs on assigned equipment. Independently performs and leads equipment installations in one or more modalities. Responsible for driving customer satisfaction through Service Excellence.

Job Description

Key Roles and Experiences

• Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
• Perform troubleshooting, service repairs and installations of moderate complexity
• Lead communications with customers and serve as escalation point for customer related concerns, including installations
• Own customer issues from dispatch or identification of issue to resolution.
• Proactively engage with other team members to ensure appropriate solution for the customer
• Leads installations, validations, maintenance, and service repair needs on designated equipment.
• Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth.
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts
• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

Qualifications/Technical Requirements

• Educational and Technical Requirements
  • Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment
  • Or high school diploma/GED and 6 years of relevant experience
• Technical capabilities in imaging equipment including troubleshooting, repair and installation
• Must have and maintain a valid Driver’s License
• Experience with Web applications as well as Microsoft suite of products
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Ability to be available after hours and/or work a rotating on-call schedule including weekends
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction

Preferred Qualifications

• Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

#Remote

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided:

Yes