Remote Senior ERP Solutions Analyst

Allegion; Kentucky; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health Savings Accounts

Flexible Spending Accounts

Disability Insurance

Life Insurance

Tuition Reimbursement

Job summary

Allegion is seeking a Senior Technical Solutions Analyst for Americas IT to translate business objectives into actionable ERP strategies across Finance, Supply Chain, Manufacturing, and Procurement. You will guide incident, change, and support efforts for back-office systems, aiming to minimize downtime and optimize operations.

You will partner with stakeholders to assess automation opportunities, manage governance and data quality, and ensure compliance with SOX and security policies while

Qualifications

• 5+ years of experience in ERP support, enterprise platforms, business solutions, product or program leadership, or related roles supporting core back-office systems and operational processes.
• Hands-on experience with major ERP platforms (Microsoft D365 F&O, Microsoft Dynamics AX2012, Oracle 11i, etc) and related integration technologies (middleware, APIs, EDI).
• Strong understanding of business processes across Finance, Supply Chain, Manufacturing, Procurement, and Warehouse operations and how they map to ERP configuration, master data, and integrations.
• Proven ability to establish governance, prioritization, intake, and support practices (incident/problem/change) and bring structure to complex, fast-moving, or loosely governed workstreams.
• Experience with production support tooling and frameworks (ServiceNow), monitoring, SLAs, on-call processes, RCA, and post-incident remediation tracking.
• Knowledge of data concepts relevant to ERP (master data management, interfaces, data quality, reconciliation) and comfort working with SQL and data teams to investigate issues.
• Familiarity with compliance and audit requirements (SOX, data security) and applying controls and documentation in an ERP environment.
• Comfortable operating as a high-impact individual contributor initially, with the ability to mentor others and help scale the function over time.

Responsibilities

• Own and help evolve the ERP sustaining and support strategy for capabilities across core modules (GL/AP/AR, Fixed Assets, Order-to-Cash, Procure-to-Pay, Inventory, MRP/MPS, Shop Floor), integrations, and related middleware/patches.
• Act as a business-facing technical consultant lead for incident, problem, and change management for back-office systems, translating stakeholder needs into prioritized, executable support and enhancement solutions with clear success criteria and SLAs.
• Partner with business stakeholders and platform delivery to identify and resolve system inefficiencies, recurring incidents, and technical debt that impact business operations, while proactively recommending scalable, future-proof remediation and stabilization approaches.
• Establish and support intake, prioritization, and governance processes for sustaining initiatives (break/fix, defects, small enhancements, compliance fixes), ensuring transparent visibility into business value, sequencing, resource tradeoffs, and platform alignment.
• Evaluate technology solutions, automation, and AI capabilities and advise when to use embedded ERP features vs. external/custom tools, ensuring alignment with company AI policy, security, and business value.
• Chatbots for common transactional queries, automated reconciliations), assess business value, and reduce risk prior to broader rollout.
• Coordinate cross-functional work across Platform Delivery, Enterprise Architecture, Security, Data, DevOps/Infrastructure, Procurement, and business process owners to reduce blind spots and delivery/downtime risk.
• Support vendor evaluations, contract and renewal discussions, support escalations, and vendor alignment in partnership with procurement and enterprise architecture for ERP product and managed service providers.
• Support M&A and carve-in/carve-out planning by assessing ERP impacts on processes, master data, integrations, and recommending phased, low-risk approaches aligned with business priorities.
• Produce clear communications and executive-level reporting that connects technical tradeoffs, risks, recurring incident trends, and prioritization with business impact and recommended decisions.

Skills

ERP systems

SQL

ServiceNow

Governance

Change management

Tools

Microsoft D365 F&O

Microsoft Dynamics AX2012

Oracle 11i

Middleware

APIs/EDI

Job description

Allegion is seeking a Senior Technical Solutions Analyst for Americas IT to translate business objectives into actionable ERP strategies across Finance, Supply Chain, Manufacturing, and Procurement. You will guide incident, change, and support efforts for back-office systems, aiming to minimize downtime and optimize operations.

You will partner with stakeholders to assess automation opportunities, manage governance and data quality, and ensure compliance with SOX and security policies while