Remote Senior Enterprise Success Manager – Cybersecurity

Datadome; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Home workspace stipend

Health benefits

Professional development

Team events and offsites

Paid parental leave

PTO: 27 days + 12 holidays

401K matching

Job summary

DataDome is seeking a Senior Customer Success Manager for the West Coast to own the post-sale relationship with enterprise customers. This fully remote US-based role focuses on driving measurable outcomes, coordinating across Product, Marketing, Support, and Sales, and expanding value with strategic guidance.

You will act as a trusted advisor, monitor health metrics, drive renewals, and identify expansion opportunities while delivering exceptional customer experiences at scale.

Qualifications

• 5+ years in a Customer Success Management role.
• Experience in cybersecurity and/or SaaS environments is a plus.
• Strong business acumen linking customer goals to measurable outcomes.
• Strategic problem-solver who distills complex challenges into actionable plans.
• Proven ability to engage and influence senior stakeholders with data and insights.
• Executive presence to build trust in complex customer environments.

Responsibilities

• Act as the primary business owner of the customer relationship post-sale.
• Build trusted, long-term relationships with key stakeholders.
• Own post-sale success of DataDome’s largest enterprise customers.
• Coordinate cross-functional teams to drive measurable outcomes.
• Drive product adoption and value realization through best practices.

Skills

Customer success management

Cybersecurity knowledge

Strategic problem-solving

Stakeholder engagement

Cross-functional leadership

Data-driven mindset

Job description

DataDome is seeking a Senior Customer Success Manager for the West Coast to own the post-sale relationship with enterprise customers. This fully remote US-based role focuses on driving measurable outcomes, coordinating across Product, Marketing, Support, and Sales, and expanding value with strategic guidance.

You will act as a trusted advisor, monitor health metrics, drive renewals, and identify expansion opportunities while delivering exceptional customer experiences at scale.