Remote Enterprise Customer Success Manager (Identity Security)

Britive; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Medical, dental, and vision insurance

Paid parental leave

401k

Unlimited PTO

Home office stipend

Connectivity stipend

Job summary

Britive is seeking a Customer Success Manager to own post-sale relationships for a portfolio of enterprise accounts in a fully remote US role. You will lead onboarding, renewals, and quarterly business reviews, coordinating with CS Engineers, Product, Pre-Sales, and Sales Architects to demonstrate ROI and identify expansion opportunities.

You will collaborate with security leaders and executives, monitor account health, and develop mitigation plans to reduce churn.

Qualifications

• 5+ years in a Customer Success Manager, Technical Account Manager, or enterprise post-sales role.
• Demonstrated track record managing large enterprise accounts with multi-stakeholder deployments.
• Excellent communication and presentation skills with CISOs and engineers alike.
• Strong cross-functional collaboration across product, sales, and support teams.
• Deep understanding of cybersecurity, cloud environments, and identity technologies (PAM, IAM, IGA, SSO, RBAC/ABAC).
• Experience with AWS/Azure/GCP and identity providers like Okta and Azure AD.
• Fast-paced startup experience with resourceful, process-building mindset.
• Based in the US or Canada.

Responsibilities

• Act as primary contact for enterprise accounts post-sale and manage the relationship.
• Build deep relationships with security leaders, CISOs, and executive sponsors.
• Lead onboarding programs to ensure on-time deployment and measurable success.
• Host monthly technical check-ins to review platform health and adoption.
• Prepare QBRs showing ROI, usage trends, and roadmap alignment.
• Monitor account health and mitigate churn risks with proactive plans.
• Own end-to-end deployment plans and ensure stakeholder alignment.
• Coordinate with Customer Success Engineers to drive implementation and resolve blockers.
• Educate customers on PAM best practices and IAM workflows.

Skills

Enterprise accounts management

Project management

Executive communication

Cross-functional coordination

Security & IAM knowledge

Cloud platforms experience

Startup / high-growth experience

US or Canada-based

Tools

Terraform

Kubernetes

HashiCorp Vault

Okta

Azure AD

Job description

Britive is seeking a Customer Success Manager to own post-sale relationships for a portfolio of enterprise accounts in a fully remote US role. You will lead onboarding, renewals, and quarterly business reviews, coordinating with CS Engineers, Product, Pre-Sales, and Sales Architects to demonstrate ROI and identify expansion opportunities.

You will collaborate with security leaders and executives, monitor account health, and develop mitigation plans to reduce churn.