Remote Customer Success Manager — Cybersecurity SaaS

Netwrix; United States; Teletrabalho; USD 70 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive health benefits

Learning and development opportunities

Team-oriented, collaborative culture

Regular company town halls

Career growth opportunities

Resumo da oferta

Netwrix is seeking a detail-oriented Customer Success Manager to drive customer happiness, retention and expansion across our global client base. You will own relationships, guide onboarding, and collaborate with cross-functional teams to ensure adoption and measurable value.

You will define and monitor KPIs, proactively address risks, and advocate for customer needs to influence product enhancements. A background in cybersecurity is a plus, with remote-first work options.

Qualificações

• 3 years in a customer-facing role in CyberSecurity or related industry.
• Excellent verbal and written communication skills.
• Ability to define KPIs and measure outcomes.
• Empathy and patience with customers.
• Collaborative team player with cross-functional experience.
• Tech-savvy with knowledge of information security is a plus.

Responsabilidades

• Own customer relationships to drive happiness, retention, and expansion.
• Lead onboarding and ensure smooth product adoption.
• Collaborate with Renewal Managers to drive renewals and upsell.
• Monitor customer health and report on KPIs.
• Coordinate bi-annual health checks with customers and tech teams.
• Advocate for customer needs to influence product improvements.

Conhecimentos

Customer Success

Relationship Building

Onboarding

KPIs

Communication

Formação académica

Bachelor's Degree

Ferramentas

Salesforce.com

Microsoft Office

Descrição da oferta de emprego

Netwrix is seeking a detail-oriented Customer Success Manager to drive customer happiness, retention and expansion across our global client base. You will own relationships, guide onboarding, and collaborate with cross-functional teams to ensure adoption and measurable value.

You will define and monitor KPIs, proactively address risks, and advocate for customer needs to influence product enhancements. A background in cybersecurity is a plus, with remote-first work options.