Senior CSM, Cybersecurity SaaS — Enterprise Impact (Remote)

Datadome; Los Angeles (CA); Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Fully remote position (US-based) with$

Health Benefits

Professional Development

Events & Teambuilding

Parent Care

PTO: 27 days + 12 holidays

401K eligibility + matching

Job summary

DataDome is seeking a Sr. Customer Success Manager to partner with the world’s largest enterprises, driving measurable impact and guiding success strategies in AI-driven cybersecurity.

You will own post-sale relationships, coordinate across Product, Marketing, Support, and Sales, and champion customer value realization across renewals and expansions. You will lead structured business reviews, monitor health, and drive adoption with a data-driven, cross-functional approach in a fully remote

Qualifications

• 5+ years in a Customer Success Management role.
• Experience in cybersecurity and/or SaaS environments is a plus.
• Strong business acumen with the ability to connect customer goals to measurable outcomes.

Responsibilities

• Act as the primary business owner of the customer relationship post-sale.
• Own post-sale success of DataDome’s largest enterprise customers.
• Lead escalation management and coordinate cross-functional teams to resolve issues.

Skills

Customer success

Enterprise relationships

Strategic advisory

Cross-functional leadership

Account management

Job description

DataDome is seeking a Sr. Customer Success Manager to partner with the world’s largest enterprises, driving measurable impact and guiding success strategies in AI-driven cybersecurity.

You will own post-sale relationships, coordinate across Product, Marketing, Support, and Sales, and champion customer value realization across renewals and expansions. You will lead structured business reviews, monitor health, and drive adoption with a data-driven, cross-functional approach in a fully remote