Remote Enterprise Customer Success Leader

Datadome; California; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Remote stipend

Health benefits

Growth opportunities

Team events

Parental leave

Paid time off

401K with matching

Job summary

DataDome, a leading real-time bot and agent trust management platform, is seeking a Customer Success Manager to own post-sale relationships with its largest enterprise clients. You will translate complex challenges into actionable plans, drive adoption, and coordinate across Product, Marketing, Support, and Sales to deliver measurable value.

This fully remote US-based role offers the chance to influence renewals, identify expansion opportunities, and partner with executive stakeholders to ensure

Qualifications

• 5+ years of experience in a Customer Success Management role.
• Experience in cybersecurity and/or SaaS environments is a plus.
• Strong business acumen with the ability to connect customer goals to measurable outcomes and DataDome’s value.
• Strategic problem-solver who can distill complex challenges into clear, actionable plans and drive execution across teams.
• Proven ability to engage and influence senior stakeholders through data, insights, and clear communication.
• Executive presence with the ability to build trust quickly and navigate complex customer environments.
• Strong cross-functional leadership, with a track record of driving alignment and accountability across internal and customer teams.
• Data-driven mindset with the ability to identify patterns, surface opportunities, and translate insights into action.

Responsibilities

• Act as the primary business owner of the customer relationship post-sale.
• Build trusted, long-term relationships with key stakeholders by understanding their business goals and aligning them with DataDome’s capabilities.
• Own the post-sale success of DataDome’s largest enterprise customers, ensuring they achieve desired outcomes and realize full value from the platform.
• Serve as a strategic advisor by translating complex challenges into actionable plans, coordinating cross-functional teams, and driving measurable outcomes.
• Drive product adoption and value realization by maintaining deep product knowledge and guiding customers on best practices, features, and new capabilities.
• Monitor customer health and proactively identify risks and opportunities, developing and executing mitigation and success plans.
• Lead escalation management across internal teams to ensure timely resolution of critical issues and maintain high customer confidence.
• Drive structured business reviews that quantify value, align stakeholders, and position renewals from a place of strength.
• Identify and drive expansion opportunities in partnership with Sales.
• Collaborate cross-functionally with Product, Marketing, Support, and Sales to deliver a seamless customer experience.
• Champion the voice of the customer internally, influencing product direction and operational improvements.

Skills

Customer Success Management

Stakeholder Management

Cross-functional Leadership

Data-Driven Decision Making

Strategic Planning

Job description

DataDome, a leading real-time bot and agent trust management platform, is seeking a Customer Success Manager to own post-sale relationships with its largest enterprise clients. You will translate complex challenges into actionable plans, drive adoption, and coordinate across Product, Marketing, Support, and Sales to deliver measurable value.

This fully remote US-based role offers the chance to influence renewals, identify expansion opportunities, and partner with executive stakeholders to ensure