Remote Customer Success Manager - Cybersecurity & Compliance

CyberSheath; United States; Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Work remotely

Tools and data access

High-performance culture

Job summary

A cybersecurity and compliance firm seeks a Customer Success Manager to ensure customer satisfaction and retention. The ideal candidate will oversee customer relationships, manage onboarding, and drive results through effective execution. Must have 5+ years in a tech-focused role and relevant certifications. This remote position offers a competitive salary ranging from $100,000 to $130,000. Join a rapidly expanding team and make a meaningful impact in the defense industrial base.

Qualifications

• Strong business acumen with an understanding of compliance, cybersecurity, and IT.
• Experience managing customer relationships and ensuring satisfaction.
• Ability to execute and follow through on customer outcomes.

Responsibilities

• Act as the single point of accountability for managed service customers.
• Manage onboarding, corrective action plans, and technology rollouts.
• Create relationships across customer orgs to ensure account stability.

Skills

Execution‐Driven

Customer‐Focused

Proactive Communicator

Organized & Disciplined

Education

5+ years of experience as a CSM in a tech-focused environment

Certifications: A+, Security+, Network+, AZ-900, CISM, CCNA

Tools

IT systems and platforms understanding

Job description

A cybersecurity and compliance firm seeks a Customer Success Manager to ensure customer satisfaction and retention. The ideal candidate will oversee customer relationships, manage onboarding, and drive results through effective execution. Must have 5+ years in a tech-focused role and relevant certifications. This remote position offers a competitive salary ranging from $100,000 to $130,000. Join a rapidly expanding team and make a meaningful impact in the defense industrial base.