Senior Enterprise CSM — Remote & Growth Oriented

The Wrap; United States; Hybrid; USD 47,000 - 131,000; Full time

Benefits offered by this job

Work from anywhere

Flexible paid time off

Flexible working hours (async)

16 weeks paid parental leave

Home office budget & IT equipment

Stock options

Job summary

Remote is seeking a Senior Mid-Market/Enterprise Customer Success Manager to accelerate revenue and deliver value through consultative engagements. You will act as a trusted partner for enterprise opportunities, guiding clients through Remote’s platform and global workforce trends.

You will collaborate with Product, Sales, Marketing and Solutions Consultant teams to drive multi-product adoption, mentor junior teammates, and help shape the customer experience in a fully remote, async environment.

Qualifications

• Extensive experience as a Senior CSM.
• Excellent English communication and stakeholder management.
• Ability to mentor peers and lead cross-functional initiatives.

Responsibilities

• Autonomous risk anticipation to adjust plans without manager input.
• Own end-to-end account plans and retention/expansion outcomes.
• Lead strategic communication and peer mentorship across teams.
• Diagnose root causes in portfolios to reduce rework.
• Drive AI adoption and product expansion with structured planning.

Skills

Senior CSM

Cross-functional collaboration

Strategic communication

Mentorship

AI adoption

Account expansion

Job description

Remote is seeking a Senior Mid-Market/Enterprise Customer Success Manager to accelerate revenue and deliver value through consultative engagements. You will act as a trusted partner for enterprise opportunities, guiding clients through Remote’s platform and global workforce trends.

You will collaborate with Product, Sales, Marketing and Solutions Consultant teams to drive multi-product adoption, mentor junior teammates, and help shape the customer experience in a fully remote, async environment.