Remote Senior Enterprise Implementation Lead

First Advantage; United States; Remote; USD 100,000 - 125,000; Full time

Benefits offered by this job

Remote work

Medical, Vision, Dental, and ancillary

401k with employer match

Employee Stock Purchase Plan (ESPP)

Paid time off and holidays

Job summary

First Advantage is seeking a Sr. Professional Services Manager (Implementation) to serve as the bridge between customer needs and onboarding to our program.

You will own large enterprise implementations from discovery to go-live, translating requirements into practical business solutions and driving time-to-revenue while ensuring quality. This senior, customer-facing role moves across business strategy, solution design, project execution, and stakeholder influence.

Qualifications

• 7+ years leading complex enterprise implementations, professional services engagements, solution delivery, or comparable customer onboarding programs in B2B SaaS.
• Demonstrated strength in discovery, requirements gathering, solution design, scope and risk management, project governance, testing, and launch readiness.
• Proven ability to negotiate, influence through expertise and data, and hold customer and internal stakeholders accountable to commitments.
• Ability to translate integrations, APIs, data exchange, configuration, and ATS/HRIS concepts into clear business implications and actionable recommendations. Coding experience is not required.
• Excellent facilitation, executive presence, presentation, written communication, analytical judgment, and cross-functional leadership skills.
• Experience partnering with Sales or pre-sales, Product, Technology, Operations, and Client Success.

Responsibilities

• Lead complex enterprise implementations across the company product portfolio, from discovery and solution design through configuration, testing, go-live, stabilization, and transition to Customer Success.
• Turn customer business and technical requirements into scalable, supportable solutions. Lead discovery, explain trade-offs and constraints, and guide customers toward best-practice decisions.
• Build and govern customer-centric implementation plans with clear scope, milestones, owners, dependencies, risks, decisions, and success measures.
• Negotiate scope, priorities, timelines, responsibilities, and solution choices with customers and internal stakeholders while maintaining trusted relationships.
• Orchestrate delivery across Sales, Product, Technology, Operations, Customer Success, ATS/HRIS partners, and customer teams, resolving blockers and holding stakeholders accountable.
• Lead integration planning, configuration, and pre- and post-production testing. Coding is not required, but technical fluency and strong solution leadership is essential.
• Drive progress toward go-live and first revenue, proactively managing scope creep, delivery risk, customer dependencies, and recovery plans.
• Mentor peers by sharing expertise, providing practical guidance, and supporting their growth in implementation leadership, customer engagement, and problem-solving.
• Use lessons learned and customer insights to improve implementation playbooks, reusable solutions, and delivery processes, while sharing expertise with peers.

Skills

Enterprise Implementations

Solution Delivery

Stakeholder Influence

Project Governance

Education

Bachelor’s Degree or equivalent

Job description

First Advantage is seeking a Sr. Professional Services Manager (Implementation) to serve as the bridge between customer needs and onboarding to our program.

You will own large enterprise implementations from discovery to go-live, translating requirements into practical business solutions and driving time-to-revenue while ensuring quality. This senior, customer-facing role moves across business strategy, solution design, project execution, and stakeholder influence.