Remote Senior Enterprise CX Technical Advisor

Sprinklr Inc.; Texas; Hybrid; USD 134,000 - 223,000; Full time

Benefits offered by this job

401(k) with company contributions

Generous paid time off

Health, dental, vision benefits

Job summary

Sprinklr is seeking a highly strategic, technically adept senior-level resource to support Dell as a dedicated enterprise customer. This remote role requires CST or EST alignment and will drive strategic conversations, craft scalable platform solutions, and maximize business value from Sprinklr.

You will act as a trusted advisor across business, operations, analytics, and technical teams, ensuring Dell realizes maximum ROI and adoption of Sprinklr capabilities.

Qualifications

• Bachelor's degree required in a relevant field.
• 8+ years in enterprise SaaS, consulting, customer success, managed services, or technical account management.
• 5+ years working directly with Sprinklr or comparable enterprise CX platforms.
• Demonstrated expertise in Social Listening, Reporting & Analytics, API integrations, workflow automation.

Responsibilities

• Serve as the dedicated trusted advisor for Dell stakeholders.
• Translate business objectives into scalable Sprinklr solutions and measurable outcomes.
• Lead architecture reviews and solution design discussions with Product & Engineering.
• Develop reporting frameworks and dashboards focused on outcomes like ROI and adoption.

Skills

Executive communication

Stakeholder influence

Independent work

Education

Bachelor's degree in Information Systems, Computer Science, Business, Analytics, Marketing, or related discipline

Tools

Sprinklr platform

APIs & Integrations

Data Visualization tools

Job description

Sprinklr is seeking a highly strategic, technically adept senior-level resource to support Dell as a dedicated enterprise customer. This remote role requires CST or EST alignment and will drive strategic conversations, craft scalable platform solutions, and maximize business value from Sprinklr.

You will act as a trusted advisor across business, operations, analytics, and technical teams, ensuring Dell realizes maximum ROI and adoption of Sprinklr capabilities.