Strategic Enterprise CX Platform Consultant

Sprinklr; United States; Remote; USD 134,000 - 223,000; Full time

Job summary

Sprinklr is seeking a strategic, technically adept senior resource to support Dell as a dedicated enterprise customer. This role combines advisory, consulting, and technical strategy to maximize Dell's value from the Sprinklr platform.

The ideal candidate offers deep Sprinklr expertise, analytics proficiency, and executive-level consultative skills to anticipate needs and shape solutions before requests arise.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, Analytics, Marketing, or related discipline.
• 8+ years in enterprise SaaS, consulting, customer success, managed services, or technical account management.
• 5+ years working directly with Sprinklr or comparable enterprise CX platforms.
• Demonstrated expertise in Social Listening.
• Experience in Reporting & Analytics.
• Experience with API Integrations.
• Experience with Workflow Automation.
• Experience with Enterprise Customer Engagement Platforms.
• Data Visualization expertise.
• Digital Customer Experience Solutions knowledge.
• Strong executive communication and presentation skills.
• Proven success influencing stakeholders across technical and business audiences.
• Ability to work independently within highly visible strategic accounts.

Responsibilities

• Serve as the dedicated trusted advisor for Dell stakeholders.
• Build relationships across business, operations, analytics, and technical teams.
• Conduct regular consultation sessions to understand evolving priorities and strategic initiatives.
• Translate business objectives into scalable platform solutions and measurable outcomes.
• Advocate for customer success while balancing platform capabilities and best practices.
• Maintain deep Sprinklr product expertise across APIs, reporting, listening, AI, and workflows.
• Provide credible guidance to customer stakeholders and validate technology before escalation to Product/Engineering.
• Translate requirements into actionable business and technical use cases.
• Design reporting solutions based on business outcomes and KPIs.
• Develop scalable approaches for sentiment analysis, influencer monitoring, and cross-channel insights.
• Drive adoption of efficient reporting practices and automation opportunities.

Skills

Executive communication

Stakeholder influence

Analytics

API integrations

Workflow automation

Data visualization

Social listening

Enterprise CX platforms

Education

Bachelor's degree (information systems / CS / business / analytics / marketing)

Job description

Sprinklr is seeking a strategic, technically adept senior resource to support Dell as a dedicated enterprise customer. This role combines advisory, consulting, and technical strategy to maximize Dell's value from the Sprinklr platform.

The ideal candidate offers deep Sprinklr expertise, analytics proficiency, and executive-level consultative skills to anticipate needs and shape solutions before requests arise.