Remote Senior Enterprise AE - AI-Powered CX Growth

Zendesk: Transform Customer & Employee Service with AI Agents; New York (NY); À distance; USD 283 000 - 425 000; Plein temps

Résumé du poste

Zendesk is seeking an Enterprise Account Executive to create and close durable net-new business. The Hunter AE targets priority prospects through disciplined prospecting, discovery and executive selling, transitioning to post-sale teams.

You’ll build multi-threaded alignment across business, technology, security and procurement, own deal progression within guardrails, orchestrate internal and partner resources, and maintain CRM data and forecast discipline.

Qualifications

• 8–12 years in complex B2B SaaS new-business selling.
• Proven ability to own outcomes and drive quota attainment.
• Evidence of prospecting discipline and executive engagement.
• Ability to discuss AI, automation and platform value credibly.
• No specific credential required if demonstrated capability.

Responsabilités

• Create and maintain enough qualified net-new pipeline to meet or exceed quota through targeted outbound, inbound conversion, partner routes and disciplined territory planning.
• Lead a repeatable prospecting-to-close process: discovery, qualification, value mapping, mutual action planning, business-case development, negotiation, contracting and close.
• Translate customer business priorities, service-operation challenges and transformation goals into a credible Zendesk platform and AI value proposition.
• Build executive and multi-threaded alignment across business, technology, security, finance, procurement and the economic buying committee.
• Own commercial strategy, deal progression and negotiation within approved guardrails; protect customer value and delivery credibility.
• Orchestrate Solution Engineers, Product Specialists, Marketing, SDR/BDR partners, ecosystem partners and leadership to improve win probability.
• Maintain accurate CRM data, pipeline health, forecast discipline and early risk visibility; make decisions based on evidence rather than optimism.
• Document customer goals, stakeholders, use cases, commitments and success conditions for a clean handoff; return market, competitor and buyer insight to improve the go-to-market motion.

Connaissances

New-business prospecting

Executive selling

Complex deal ownership

Value-based discovery

CRM discipline

Multi-threaded selling

Outils

CRM (Salesforce)

Description du poste

Zendesk is seeking an Enterprise Account Executive to create and close durable net-new business. The Hunter AE targets priority prospects through disciplined prospecting, discovery and executive selling, transitioning to post-sale teams.

You’ll build multi-threaded alignment across business, technology, security and procurement, own deal progression within guardrails, orchestrate internal and partner resources, and maintain CRM data and forecast discipline.