Remote Senior Engagement Manager, Enterprise Services & Sales

Docusign; United States; Remote; USD 148,000 - 232,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Plans

Job summary

Docusign is seeking a Lead Engagement Manager to join the Customer Success team. This quota-carrying role partners with Sales to align services with deals and drive enterprise sales cycles, delivering consulting services and training to accelerate customer outcomes.

Based in the United States, the role supports remote work, travel 10-20%, and reports to the Director, Engagement Management. You will build trusted advisor relationships with Field Sales, Customers, and Professional Services, and

Qualifications

• 12+ years in enterprise software consulting or services sales.
• Bachelor’s Degree required.
• 2+ years as a consultant.
• Proven track record for attaining and exceeding annual quota.
• Ability to collaborate with sales to build and execute complex account strategies and sales plays.
• Ability to scope and estimate projects and drive contracts to closure.
• Understanding of enterprise development lifecycle (Agile, Hybrid, Waterfall).
• Knowledge of SaaS and Cloud-based enterprise software offerings.
• Ability to lead initiatives and mentor other Engagement Managers.
• Collaborative and open to support the team on deals and processes.

Responsibilities

• Drive success of the company’s goals and objectives through achieving individual sales quotas.
• Lead by example on the Engagement Management team exemplifying activities such as driving services sales best practices, partnering with EMs on how to approach deals and positioning, and able to independently run Enterprise sales cycles with a long term strategic approach.
• Develop strong relationships with Field Sales, Customers, Professional Services, Customer Success, and Operations to ensure alignment and increase customer success and satisfaction.
• Align to the sales team’s account and deal strategies, engage in the selling cycle, and pitch the appropriate services to support customer outcomes.
• Scope services, propose and recommend approaches to customers, and estimate work effort to develop a Statement of Work.
• Understand the various services and training offerings and what outcomes are achieved when each type of service are leveraged by customers.
• Communicate technical concepts in business or technical terms.
• Partner with Professional Services to ensure knowledge transfer after a deal is sold and to support the team when challenges arise.
• Anticipate problems and recommend innovative solutions.
• Achieve customer satisfaction through the sale of sound consulting projects.
• Have the ability to hit quotas each quarter - this is a quota-carrying Services Sales role.
• Travel 10-20%

Skills

Enterprise sales

Quota achievement

Stakeholder management

Consulting experience

Education

Bachelor's Degree

Job description

Docusign is seeking a Lead Engagement Manager to join the Customer Success team. This quota-carrying role partners with Sales to align services with deals and drive enterprise sales cycles, delivering consulting services and training to accelerate customer outcomes.

Based in the United States, the role supports remote work, travel 10-20%, and reports to the Director, Engagement Management. You will build trusted advisor relationships with Field Sales, Customers, and Professional Services, and