Remote Senior Engagement Manager - Enterprise SaaS & Services

Docusign; Olympia (WA); Remote; USD 132.000 - 196.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Parental Leave

Health benefits

Retirement plans

Learning and development

Compassionate leave

Zusammenfassung

Docusign is seeking a Senior Engagement Manager to join the Customer Success team. This role drives services sales, oversees enterprise deals, and aligns cross-functional teams to ensure successful customer outcomes. A strong consulting and enterprise software sales background is required, with occasional travel.

The position is remote, with a focus on building trusted advisor relationships, leadership, and strategic account management across multiple geographies in the United States.

Qualifikationen

• 8+ years of related experience with a Bachelor's degree.
• 8+ years in an enterprise level software consulting or services sales.
• Experience in consulting as a consultant.

Aufgaben

• Drive success of the company’s goals and objectives through achieving individual sales quotas.
• Lead by example on the Engagement Management team exemplifying activities such as driving services sales best practices, partnering with EMs on how to approach deals and positioning, and able to independently run Enterprise sales cycles with a long term strategic approach.
• Develop strong relationships with Field Sales, Customers, Professional Services, Customer Success, and Operations to ensure alignment and increase the likelihood of customer success and satisfaction.
• Align to the sales team’s account and deal strategies, engage in the selling cycle, and pitch the appropriate services to support customer outcomes.
• Scope services, propose and recommend approaches to customers, and estimate work effort to develop a Statement of Work.
• Understand the various services and training offerings and what outcomes are achieved when each type of service are leveraged by customers.
• Communicate technical concepts in business or technical terms.
• Partner with Professional Services to ensure appropriate knowledge transfer is conducted once a deal is sold and to support the team when challenges arise.
• Anticipate problems and recommend innovative solutions.
• Achieve customer satisfaction through the sale of sound consulting projects.
• Achieve quotas each quarter - this is a quota-carrying Services Sales role.
• Travel 10-20%

Kenntnisse

Enterprise software sales

Consulting experience

Communication skills

Ausbildung

Bachelor's degree

Master's degree

Jobbeschreibung

Docusign is seeking a Senior Engagement Manager to join the Customer Success team. This role drives services sales, oversees enterprise deals, and aligns cross-functional teams to ensure successful customer outcomes. A strong consulting and enterprise software sales background is required, with occasional travel.

The position is remote, with a focus on building trusted advisor relationships, leadership, and strategic account management across multiple geographies in the United States.