Remote Senior Enterprise Engagement Lead

UNAVAILABLE; EE. UU.; A distancia; USD 135.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus eligibility

RSUs

Full Health Benefits

Paid Time Off

Paid Parental Leave

Retirement Plans

Learning and Development

Compassionate Care Leave

Descripción de la vacante

DocuSign is seeking a Senior Engagement Manager to join the Customer Success team. This role partners with field sales to drive services sales, manage enterprise engagements, and ensure successful customer outcomes across the DocuSign platform.

The ideal candidate has 8+ years in enterprise software consulting or services sales, can scope projects, craft statements of work, and lead long-cycle deals with a strategic view.

Formación

• 8+ years of enterprise software consulting or services sales.
• Experience in driving services sales and quota attainment.
• Strong relationship-building with field sales and customers.
• Ability to scope and estimate projects and craft statements of work.
• Excellent verbal and written communication.

Responsabilidades

• Drive success of the company’s goals and objectives through achieving individual sales quotas.
• Lead by example on the Engagement Management team exemplifying activities such as driving services sales best practices, partnering with EMs on how to approach deals and positioning, and able to independently run Enterprise sales cycles with a long term strategic approach.
• Develop strong relationships with Field Sales, Customers, Professional Services, Customer Success, and Operations to ensure alignment and increase the likelihood of customer success and satisfaction.
• Align to the sales team’s account and deal strategies, engage in the selling cycle, and pitch the appropriate services to support customer outcomes.
• Scope services, propose and recommend approaches to customers, and estimate work effort to develop a Statement of Work.
• Understand the various services and training offerings and what outcomes are achieved when each type of service are leveraged by customers.
• Communicate technical concepts in business or technical terms.
• Partner with Professional Services to ensure appropriate knowledge transfer is conducted once a deal is sold and to support the team when challenges arise.
• Anticipate problems and recommend innovative solutions.
• Achieve customer satisfaction through the sale of sound consulting projects.
• Achieve quotas each quarter - this is a quota-carrying Services Sales role.
• Travel 10-20%

Conocimientos

Enterprise software consulting

Sales leadership

Communication skills

Educación

Bachelor's degree

Master's degree

Descripción del empleo

DocuSign is seeking a Senior Engagement Manager to join the Customer Success team. This role partners with field sales to drive services sales, manage enterprise engagements, and ensure successful customer outcomes across the DocuSign platform.

The ideal candidate has 8+ years in enterprise software consulting or services sales, can scope projects, craft statements of work, and lead long-cycle deals with a strategic view.