Remote Senior Engagement Manager – Enterprise SaaS Services

DocuSign, Inc.; United States; Remote; USD 128,000 - 201,000; Full time

Benefits offered by this job

Paid Time Off

Paid Parental Leave

Full Health Benefits Plans

Retirement Plans

Learning and Development

Compassionate Care Leave

RSUs

Job summary

DocuSign, Inc. is seeking a Senior Engagement Manager to join our Customer Success team. This remote role partners with field sales to align services, drive strategic deals, and deliver outcomes for enterprise customers across the U.S.

The position emphasizes quota attainment, advisory leadership, and cross‑functional collaboration to accelerate customer success and renewal potential. Ideal candidates bring 8+ years in enterprise software consulting or services sales, strong communication, and a

Qualifications

• 8+ years of experience in an enterprise level software consulting or services sales.
• Experience in consulting as a consultant.
• Proven track record for attaining and exceeding annual quota.

Responsibilities

• Drive success of the company’s goals and objectives through achieving individual sales quotas.
• Lead by example on the Engagement Management team and run Enterprise sales cycles with a long term strategic approach.
• Develop strong relationships with Field Sales, Customers, Professional Services, Customer Success, and Operations.
• Align to the sales team’s account and deal strategies and pitch services to support outcomes.
• Scope services, propose approaches, and estimate work to develop a Statement of Work.
• Understand services and training offerings and outcomes achieved when each is leveraged.
• Communicate technical concepts in business or technical terms.
• Partner with Professional Services for knowledge transfer and support.
• Anticipate problems and propose innovative solutions.
• Achieve quotas each quarter in a quota-carrying Services Sales role.
• Travel 10-20%.

Skills

Enterprise software sales

Consulting experience

Customer relationship

Communication skills

Education

Bachelor's degree

Master's degree

Job description

DocuSign, Inc. is seeking a Senior Engagement Manager to join our Customer Success team. This remote role partners with field sales to align services, drive strategic deals, and deliver outcomes for enterprise customers across the U.S.

The position emphasizes quota attainment, advisory leadership, and cross‑functional collaboration to accelerate customer success and renewal potential. Ideal candidates bring 8+ years in enterprise software consulting or services sales, strong communication, and a