Engagement Leader, Enterprise Services (Remote)

DocuSign; Washington; Remote; USD 148,000 - 221,000; Full time

Benefits offered by this job

Paid Time Off

Paid Parental Leave

Health Benefits Plans

Retirement Plans

Learning and Development

Compassionate Care Leave

Job summary

DocuSign is seeking a Lead Engagement Manager to join the Customer Success team, acting as a trusted advisor to sales and customers with deep knowledge of professional services, training, and deployment of the Docusign platform.

The role partners with field sales, supports deals, scopes services, and ensures successful customer outcomes through aligned service offerings and effective knowledge transfer.

Qualifications

• 12+ years of experience in an enterprise level software consulting or services sales.
• Bachelor's Degree
• 2+ years of experience as a consultant
• Proven track record for attaining and exceeding annual quota
• Ability to collaborate with sales to build and execute complex account strategies and sales plays
• Ability to scope and estimate projects and drive contracts and deals to closure
• Understanding of enterprise development lifecycle (Agile, Hybrid, Waterfall) and ability to communicate the differences between each as well as how projects are managed in each approach
• Knowledge of SaaS and Cloud-based enterprise software offerings
• Ability to lead initiatives and support the growth of other Engagement Managers on the team
• Collaborative and open to support the team on deals, processes, and share skills of how to be most productive as an Engagement Manager
• Self-starter that initiates their own personal growth through independent learning of the Docusign Intelligent Agreement Management and methods to support customers in digitizing their System of Agreement
• Excellent verbal, and written communication skills as well as reporting and presentation expertise

Responsibilities

• Drive success of the company's goals and objectives through achieving individual sales quotas
• Lead by example on the Engagement Management team exemplifying activities such as driving services sales best practices, partnering with EMs on how to approach deals and positioning, and able to independently run Enterprise sales cycles with a long term strategic approach
• Develop strong relationships with Field Sales, Customers, Professional Services, Customer Success, and Operations to ensure alignment and increase the likelihood of customer success and satisfaction
• Align to the sales team's account and deal strategies, engage in the selling cycle, and pitch the appropriate services to support customer outcomes
• Scope services, propose and recommend approaches to customers, and estimate work effort to develop a Statement of Work
• Understand the various services and training offerings and what outcomes are achieved when each type of service are leveraged by customers
• Communicate technical concepts in business or technical terms
• Partner with Professional Services to ensure appropriate knowledge transfer is conducted once a deal is sold and to support the team when challenges arise
• Anticipate problems and recommend innovative solutions
• Achieve customer satisfaction through the sale of sound consulting projects
• Have the ability to hit quotas each quarter - this is a quota-carrying Services Sales role
• Travel 10-20%

Skills

Enterprise software sales

Quotas attainment

Account strategy

Consulting experience

Education

Bachelor's Degree

Job description

DocuSign is seeking a Lead Engagement Manager to join the Customer Success team, acting as a trusted advisor to sales and customers with deep knowledge of professional services, training, and deployment of the Docusign platform.

The role partners with field sales, supports deals, scopes services, and ensures successful customer outcomes through aligned service offerings and effective knowledge transfer.