Remote Senior eCOA Services & Engagement Lead

Veeva Systems, Inc.; San Francisco (CA); A distancia; USD 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision, and basiclife

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Descripción de la vacante

Veeva Systems, Inc. is seeking a Services Engagement Manager Lead to set customers up for success and represent the full value of Veeva eCOA implementations. This role sits at the intersection of sales, strategy, and services, guiding scoping and planning to ensure successful implementation outcomes.

You will align with services and sales, develop eCOA offerings, manage expectations, and oversee partner relationships. Travel is less than 25%.

Formación

• 5+ years delivering consulting services for Clinical Data Applications, including eCOA.
• 3+ years scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects.
• Understanding of the data capture for the clinical trials domain, including how EDC works with IVRS, safety systems, CTMS and downstream databases, and eCOA.
• Ability to spearhead complex services contracting independently but in close collaboration with key internal stakeholders. Familiarity in working with the Life Sciences Industry.
• Ability to engage audiences of varying perception levels, including working with executive leadership. Strong negotiation skills.

Responsabilidades

• Align closely with services and sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver
• Develop and spearhead eCOA service offerings across multiple customer types
• Set client and internal stakeholder expectations correctly with a focus on long-term success
• Develop, own, and manage partner vendor relationships for contracting and services operations
• Lead, grow, and scale eCOA SEM activities and operations
• Travel estimate: Less than 25%

Conocimientos

Consulting services

Project scoping

SOW negotiation

Life Sciences industry knowledge

Executive stakeholder engagement

Travel readiness

Descripción del empleo

Veeva Systems, Inc. is seeking a Services Engagement Manager Lead to set customers up for success and represent the full value of Veeva eCOA implementations. This role sits at the intersection of sales, strategy, and services, guiding scoping and planning to ensure successful implementation outcomes.

You will align with services and sales, develop eCOA offerings, manage expectations, and oversee partner relationships. Travel is less than 25%.