Lead Services Engagement Manager (SEM) - eCOA

OpenKrill; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible PTO

Company Holidays

Retirement Programs

1% Charitable Giving

Job summary

Veeva Systems is a mission-driven SaaS leader in life sciences, offering flexible work options and a strong equal opportunity stance. The Services Engagement Manager Lead (SEM) will shape implementations of eCOA services, align with Sales and Strategy teams, and drive successful customer engagements from scoping through planning.

The role emphasizes cross-functional collaboration with executive stakeholders and travel readiness.

Qualifications

• 5+ years experience delivering consulting services or selling services for Clinical Data Applications, including eCOA.
• 3+ years scoping/defining project plans, resource models, and SOWs for software implementations.
• Understanding of data capture for clinical trials, including EDC, IVRS, safety systems, CTMS and downstream databases.
• Ability to lead complex services contracting independently with internal stakeholders.
• Experience engaging executive leadership and negotiating with customers.

Responsibilities

• Align with services and sales to provide implementation proposals and build confidence with prospects.
• Develop and spearhead eCOA service offerings across multiple customer types.
• Set client and internal expectations for long-term success.
• Develop, own, and manage partner vendor relationships for contracting and services.
• Lead, grow, and scale eCOA SEM activities and operations.
• Travel estimate: Less than 25%.

Skills

eCOA

Project Scoping

Contract Negotiation

Client Engagement

Life Sciences

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The Services Engagement Manager Lead (SEM) is responsible for setting our customers up for success and representing the entire value proposition and effort behind a Veeva eCOA Implementations. This is a critical role in ensuring successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success. The SEM is an integral part of the sales cycle, acting as a solution expert working in close alignment with the Veeva Sales, Strategy, and Services Teams.

What You'll Do

• Align closely with services and sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver
• Develop and spearhead eCOA service offerings across multiple customer types
• Set client and internal stakeholder expectations correctly with a focus on long-term success
• Develop, own, and manage partner vendor relationships for contracting and services operations
• Lead, grow, and scale eCOA SEM activities and operations
• Travel estimate: Less than 25%

Requirements

• 5+ years experience in delivering consulting services or involvement in selling services for Clinical Data Applications, including eCOA, with a proven track record
• 3+ years of experience scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects
• Understanding of the data capture for the clinical trials domain, including how EDC works with IVRS, safety systems, CTMS and downstream databases, and eCOA
• Ability and comfort to spearhead complex services contracting independently but in close collaboration with key internal stakeholders. Familiarity in working with the Life Sciences Industry
• Ability to engage audiences of varying perception levels, including working with executive leadership. Strong negotiation skills
• Collaborative and consultative work style
• Works well under pressure and with short or competing timelines
• Ability to travel

Nice to Have

• eCOA industry SME
• Experience in interpreting clinical protocols
• SaaS/Cloud experience in the delivery

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $120,000 - $160,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-RemoteUS

#LI-MidSenior

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].