Remote Senior Director, Member & Provider Services

Oscar Health, Inc.; United States; A distancia; USD 162.000 - 237.000; Jornada completa

Descripción de la vacante

Oscar Health, Inc. is hiring a Senior Director to lead Member and Provider Services, driving strategy and performance for remote Tier 1/2 contact centers across multiple channels. You will mentor leaders, scale operations, and align technology with human-centered service to support regulatory and business needs.

The role reports to the VP and is fully remote, US-only (excluding certain states). Base pay ranges by location, with strong benefits and performance bonuses.

Formación

• 12+ years of experience leading large-scale, high-volume contact center or customer operations.
• 8+ years leading leaders and coaching teams in complex operations.
• Experience leading remote or distributed teams and building high-accountability cultures.
• Proven ability to translate data and insights into strategic operating plans.

Responsabilidades

• Direct end-to-end Tier 1 and Tier 2 contact center operations across Members, Brokers, and Providers.
• Lead multi-year strategy to scale service operations and resilience.
• Oversee a geographically distributed leadership team and foster inclusive culture.
• Balance automation, analytics, and human support to meet complex customer needs.
• Manage budgets and ensure regulatory compliance across operations.

Conocimientos

Strategic leadership

Executive presence

Cross-functional influence

Data-driven decisions

Remote leadership

Educación

Bachelor's degree

Herramientas

CRM systems

Tableau/Looker

Descripción del empleo

Oscar Health, Inc. is hiring a Senior Director to lead Member and Provider Services, driving strategy and performance for remote Tier 1/2 contact centers across multiple channels. You will mentor leaders, scale operations, and align technology with human-centered service to support regulatory and business needs.

The role reports to the VP and is fully remote, US-only (excluding certain states). Base pay ranges by location, with strong benefits and performance bonuses.