Team Lead, Member & Provider Services

Oscar Health, Inc.; United States; Remote; USD 56.000 - 73.000; Vollzeit

Benefits dieser Stelle

Unlimited vacation

Annual performance bonuses

Remote work

Zusammenfassung

Oscar Health, Inc. is seeking a Supervisor, Member and Provider Services to join our Member and Provider Services team. The role focuses on leading a production team, guiding performance, and partnering with stakeholders to improve workflows in service of our members.

This remote position is open to candidates in Georgia. You will coach staff, monitor dashboards, and drive customer-focused outcomes while aligning with Oscar's values and strategy.

Qualifikationen

• 2+ years experience in a customer service environment.
• 1+ year of direct people management experience.
• 1+ years of experience using data and metrics to drive improvements.
• 1+ years of experience working with teams in multiple locations and multiple disciplines.

Aufgaben

• Hire and manage a team with responsibility for performance, growth, and HR tasks.
• Monitor dashboards and KPIs, and conduct root-cause analysis with action plans.
• Understand daily work of the team and make volume-based decisions to serve customers.
• Lead team huddles to communicate mission, vision and values and motivate daily objectives.
• Foster an inclusive culture aligned with Oscar's values.
• Lead continuous improvement activities to develop a high-performing production team.
• Identify and close gaps in operational workflows.
• Collaborate across production and other Oscar teams to implement best practices.
• Ensure compliance with applicable laws and regulations.
• Perform additional duties as assigned.

Kenntnisse

Customer service

People management

Data-driven improvements

Cross-location collaboration

Ausbildung

Bachelor's degree

Jobbeschreibung

Oscar Health, Inc. is seeking a Supervisor, Member and Provider Services to join our Member and Provider Services team. The role focuses on leading a production team, guiding performance, and partnering with stakeholders to improve workflows in service of our members.

This remote position is open to candidates in Georgia. You will coach staff, monitor dashboards, and drive customer-focused outcomes while aligning with Oscar's values and strategy.