Senior Supervisor, Member & Provider Services (Remote)

Oscar Health Insurance; United States; Remote; USD 56.000 - 73.000; Vollzeit

Benefits dieser Stelle

Unlimited vacation

Annual performance bonuses

Medical, dental, and vision benefits

Zusammenfassung

Oscar Health Insurance is seeking a Supervisor, Member and Provider Services to lead a remote team from a home office within the United States. The role focuses on coaching, performance management, and achieving business KPIs while partnering with stakeholders to improve workflows.

Reporting to the Operations Manager, the Supervisor will guide daily operations, ensure a customer-centric approach, and uphold Oscar's values. Occasional travel for meetings and events is possible as needed.

Qualifikationen

• 2+ years experience in a customer service environment.
• 1+ year of direct people management experience.
• 1+ years of experience using data and metrics to drive improvements.

Aufgaben

• Hire and manage a team of Oscar colleagues with direct responsibility for performance management, their growth and development, and HR tasks.
• Manage team outcomes, monitor dashboards, and track KPIs, and develop action plans for issues.
• Understand daily work and make volume-based decisions to serve customers.
• Lead team huddles to communicate mission, vision, and values and motivate daily objectives.
• Drive an inclusive culture aligned with Oscar's values and engage the team.
• Lead continuous improvement activities affecting production performance.
• Identify and close gaps in operational workflows across teams.
• Collaborate across production and other Oscar teams to implement best practices.
• Ensure compliance with applicable laws and regulations.

Kenntnisse

Customer service

People management

Data-driven improvements

Cross-location teamwork

Ausbildung

Bachelor's degree

Tools

Google Suite

Microsoft Office

Jobbeschreibung

Oscar Health Insurance is seeking a Supervisor, Member and Provider Services to lead a remote team from a home office within the United States. The role focuses on coaching, performance management, and achieving business KPIs while partnering with stakeholders to improve workflows.

Reporting to the Operations Manager, the Supervisor will guide daily operations, ensure a customer-centric approach, and uphold Oscar's values. Occasional travel for meetings and events is possible as needed.