Remote Senior Customer Success Manager - Revenue Growth

Spekit; Utah; Remote; USD 120,000 - 180,000; Full time

Job summary

Spekit is seeking a Customer Success Manager to own outcomes for mid-market and enterprise accounts. You will be the trusted partner, ensuring customers realize value, build champions, and drive expansion opportunities.

This is a high-impact role on a lean team where your work directly affects revenue and customer success. You will collaborate with Product, Engineering, Marketing, and Sales to translate customer feedback into product improvements and market strategies, while cultivating

Qualifications

• 4–8 years of experience in Customer Success, Account Management, or a strategic customer-facing role at a B2B SaaS company.
• Proven ability to own net revenue retention with renewals, expansion ARR, and churn prevention.
• Experience building relationships at VP and C-suite levels with Revenue, Enablement, or RevOps leaders.
• Experience managing a portfolio of mid-market or enterprise accounts with ARR in the $30K–$200K+ range.
• Thrives in a fast-moving startup; comfortable with ambiguity and changing priorities.
• Strong analytical storytelling using data to identify risk and drive action.
• Exceptional communication and facilitation skills; clear written and verbal communication.
• Familiarity with sales enablement or revenue intelligence is a plus.
• Experience with AI tools like Claude, ChatGPT, etcc.
• Must be legally authorized to work in the US.

Responsibilities

• Own the post-implementation relationship for a portfolio of accounts — from adoption through renewal, expansion, and advocacy.
• Drive adoption of Spekit across revenue teams, embedding deal rooms, AI Sidekick, and just-in-time enablement.
• Build deep, multi-threaded relationships with champions and economic buyers (VP and C-level).
• Lead strategic business reviews linking Spekit impact to revenue goals beyond usage metrics.
• Act as the voice of the customer to Product, Engineering, Marketing, and Sales to shape roadmap and go-to-market.
• Identify and develop customer advocates for case studies, speaking opportunities, and references.
• Monitor account health using data; surface churn risk early and build mitigation plans.
• Manage escalations with urgency, ownership, and transparency; document issues and resolve cross-functionally.
• Collaborate with Sales to identify and close expansion opportunities.
• Maintain deep product knowledge and help customers apply new capabilities to use cases.

Skills

Relationship-building

Strategic thinking

Analytical skills

Communication

Portfolio management

Tools

Salesforce

Gainsight

Vitally

Job description

Spekit is seeking a Customer Success Manager to own outcomes for mid-market and enterprise accounts. You will be the trusted partner, ensuring customers realize value, build champions, and drive expansion opportunities.

This is a high-impact role on a lean team where your work directly affects revenue and customer success. You will collaborate with Product, Engineering, Marketing, and Sales to translate customer feedback into product improvements and market strategies, while cultivating